Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Williams

Naples,FL

Summary

Seasoned property management professional bringing 16 years' experience in high-efficiency office management. Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel, and getting tasks done on time. A smart Assistant Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.

Overview

17
17
years of professional experience

Work History

Assistant Business Manager

Willow Bridge
Fort Myers, FL
10.2023 - Current
  • Resolved customer service issues in a timely manner while maintaining professionalism.
  • Prepare weekly financial reports summarizing revenue from resident rent payments.
  • Conduct periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Assess rental applications, conduct background checks, and approve or deny prospective tenants based on established criteria.
  • Negotiate leases, rental agreements, and other contractual documents related to property management activities.
  • Manage all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensure that all rent payments are collected on time by following up with delinquent tenants.
  • Maintain accurate records of financial transactions including rent collections, security deposits, and other income sources
  • Process evictions when necessary in accordance with state laws and procedures.
  • Meet with prospective tenants to show property and assess applications or sign leases.
  • Complete lease applications and verifications, notifying prospects of results.
  • Issue non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Facilitate tenant paperwork processing and verification.
  • Investigate and resolved property complaints and violations to foster pleasant living environment for residents.
  • Implement rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Answer calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Manage day-to-day activities involving tenants, subcontractors and property management
  • Assist with accepting move out notices, service requests and resident transfers.

Assistant Community Manager

Royal American Management
Naples, FL
11.2021 - 09.2023
  • Oversee repairs and enhancements by working closely with maintenance staff.
  • Updated resident accounts with latest personal information and recent payments.
  • Collected residents' monthly rent payments, recorded transaction details promptly to ensure availability of operating funds.
  • Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
  • Drove facility growth and increased resident morale by planning special activities.
  • Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
  • Facilitated and maintained compliance with federal housing re-certification regulations.
  • Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Partnered with maintenance to ensure 97% of vacant apartments are ready at all times.
  • File evictions and improve delinquency.
  • Run reports to show delinquency and resident activity.
  • Responsible for all aspects of leasing to prospective residents. This includes the completion of applications and processing.
  • Act as community liaison to address resident-related damages and policy violations so that proper communications occur with resident and that applicable fines and damage fees are collected.
  • Timely review and respond to property voicemails and emails. Respond to resident inquiries associated with community issues. Investigate, resolve, and follow up with residents exhibiting superior communication and intrapersonal skills to ensure a positive customer experience.
  • Ensure positive curb appeal by consistently walking the property. Routinely walk the property to determine, communicate and monitor items requiring attention. Monitor maintenance activity to ensure that units are ready for occupancy in keeping with established schedules.

Assistant Community Director

Concord Management LTD
Naples, FL
10.2007 - 11.2021
  • Responsible for all aspects of leasing and marketing to local businesses and prospective residents. This includes the completion of marketing logs and other required marketing reporting as well as offering pricing recommendations to the Community Director.
  • Responsible for all aspects of recertification and renewals including qualifing all paperwork for approval. Sending leases by Blue Moon.
  • Responsible for submitting credit adjustments as needed, as well as the filing of evictions after appropriately ensuring the resident has not vacated the premises. These functions must be completed in a timely manner in accordance with policy.
  • Act as community liaison to address resident-related damages and policy violations so that proper communications occur with resident and that applicable fines and damage fees are collected.
  • Create purchase orders and verify goods are received by performing received function in the system. Actively work the invoice register to ensure vendors are paid promptly.
  • Timely review and respond to property voicemails and emails. Respond to resident inquiries associated with community issues. Investigate, resolve, and follow up with residents exhibiting superior communication and intrapersonal skills to ensure a positive customer experience. Ensure that the team is appropriately clearing and maintaining the CRM queue.
  • Ensure positive curb appeal by consistently walking the property. Routinely walk the property to determine, communicate and monitor items requiring attention. Monitor maintenance activity to ensure that units are ready for occupancy in keeping with established schedules. Work with Maintenance Manager and Regional Maintenance team to implement maintenance programs, including quarterly preventative maintenance, to maintain the value of property assets.
  • Inspect apartment homes upon vacancy to complete HappyCo move out inspection and condition of units is documented with photos and detailed notes. Completion of the deposit accounting checklist and submittal to the CAT team within 72 hours. Alert necessary departments if a unit will be in down status.
  • Schedule and conduct required resident activities and programs found on the compliance tab of the property page in the CCNet if applicable.

Education

High School Diploma -

Golden Gate High School
Naples, FL
05.2006

Skills

  • Knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies
  • Thorough knowledge of property management, Yardi Voyager software and basic accounting principles and Onesite software knowledge
  • Strong customer service and verbal and written communication skills
  • Leadership skills
  • Notary Public State of Florida

Timeline

Assistant Business Manager

Willow Bridge
10.2023 - Current

Assistant Community Manager

Royal American Management
11.2021 - 09.2023

Assistant Community Director

Concord Management LTD
10.2007 - 11.2021

High School Diploma -

Golden Gate High School

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Chelsea Williams