Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Oakley

Miami,FL

Summary

Highly motivated and seasoned professional with over 15 years of comprehensive experience in the food service industry. Proficient in establishing strong relationships with staff and patrons. Committed to maintaining a high-quality, enjoyable dining experience while meeting and exceeding business objectives and fostering a positive work environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server

Mamey
05.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Law Firm Administrator

Wickhorst Law, P.A
05.2018 - Current
  • Analyze and optimize operations including bookkeeping, payroll, supplies, and other clerical services
  • Develop and implement office policies and procedures, manage executives' schedules, and calendars
  • Recruit, interview, train, evaluate and manage staff, allocate tasks and assignments to subordinates and monitor their performance
  • Manage marketing and networking for the firm

Server/Bartender

Rok Burger
01.2014 - 08.2018
  • Ensured excellent customer service by promptly and efficiently fulfilling orders, and resolving any complaints
  • Provided friendly and professional service, contributing to high customer satisfaction and repeat business
  • Crafted an array of specialty drinks, following both classic and innovative recipes
  • Performed daily bar set up including polishing and chilling glassware, refilling and pre-mixing, condiments, garnishes, and cocktail ingredients
  • Handled high pressure situations during peak hours, adhered to local, state, and federal liquor laws

Event Coordinator/Bartender/Banquet Server

Omi's Elegant Catering
06.2008 - 10.2013
  • Planned, coordinated, and managed events – Oversaw the planning and execution of logistics and operations for private meetings, conferences, corporate lunches, University of Florida lunches and special events
  • Interviewed, trained and supervised staff
  • Full and Partial Bar Service: Including planning, ordering supplies, set up, service, and break down of bar
  • Supervised clean up and break down of events and return of supplies to warehouse

Head Server

Manuel's Vintage Room
09.2007 - 10.2011
  • Prepared restaurant (i.e tables, polishing, setting decor, condiments, candles, napkins, service plates, utensils)
  • Helped patrons navigate menu; offering cocktails; suggesting courses; explaining the chef's specialties; answering food preparation questions
  • Transmitted orders to bar and kitchen; identifying patrons' special dietary needs and special requests
  • Assisted guests with wine pairings. Located, presented, opened, and poured and or decanted wine tableside
  • Kept kitchen staff informed by adequately timing meal progression
  • Maintained table, removing courses as completed; replenishing utensils; refilling beverages; being alert to patron spills or other special needs; maintain wine service throughout the meal

Education

Bachelor of Science - Criminal Justice

Florida International University
Miami, Fl

Associates Degree - Human Services

Santa Fe College
Gainesville, FL

Skills

  • Cash Handling and Management
  • Marketing and Sales
  • Safe Food Handling Procedures
  • Liquor, Beer and Wine Knowledge
  • High-Volume Environments
  • Private Events and Catering
  • Loss Prevention Strategies

Certification

Safety Food Certified, Training for Intervention Procedures Certified, CPR Certified

Timeline

Server

Mamey
05.2023 - Current

Law Firm Administrator

Wickhorst Law, P.A
05.2018 - Current

Server/Bartender

Rok Burger
01.2014 - 08.2018

Event Coordinator/Bartender/Banquet Server

Omi's Elegant Catering
06.2008 - 10.2013

Head Server

Manuel's Vintage Room
09.2007 - 10.2011

Bachelor of Science - Criminal Justice

Florida International University

Associates Degree - Human Services

Santa Fe College

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Chelsea Oakley