Chelsei Santos
Austin,TX
Summary
Results-driven professional specializing in patient scheduling and administrative management. Recognized for implementing effective solutions to scheduling conflicts and enhancing customer service experiences. Prepared to contribute to operational success and improve patient satisfaction.
Overview
7
7
years of professional experience
Work History
Scheduling Supervisor
CHKD
Norfolk, VA
12.2025 - Current
- Coordinated scheduling for multiple departments, ensuring efficient use of resources.
- Assisted in training staff on scheduling software and best practices.
- Monitored daily operations to identify scheduling conflicts and resolve issues promptly.
- Developed streamlined processes for appointment bookings to enhance patient flow.
- Executed daily schedule adjustments based on last-minute changes or emergencies.
- Fostered collaboration among team members by encouraging open dialogue about scheduling preferences or concerns.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Collaborated with healthcare teams to optimize staff assignments and availability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Medical Transcriptionist
Marker Group
Houston, TX
11.2023 - 12.2025
- Transcribed medical reports accurately, ensuring adherence to confidentiality and industry standards.
- Reviewed audio recordings, identifying ambiguous terminology for clarification with healthcare professionals.
- Utilized transcription software efficiently to produce high-quality documents within tight deadlines.
- Implemented quality control measures to enhance accuracy and consistency in final reports.
- Transcribed medical documents ie (death records, visit notes, diagnosis, billing, etc)
- Collaborated with healthcare providers to resolve discrepancies in documentation for improved patient records.
- Maintained organized files of transcriptions for quick retrieval and reference by medical personnel.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
Administrative Manager
Marker Group
Houston, TX
01.2022 - 11.2023
- Streamlined office operations by implementing efficient scheduling and resource allocation strategies.
- Coordinated communication between departments to enhance project collaboration and information flow.
- Developed training materials and conducted sessions to improve team performance and operational knowledge.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Oversaw budgeting processes, ensuring accurate financial tracking and compliance with organizational standards.
- Enhanced reporting procedures through the integration of new management software for better data analysis.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Patient Transporter
TDCJ
Angleton, TX
01.2021 - 10.2023
- Transported patients safely between medical facilities and treatment areas.
- Assisted nursing staff with patient transfers, ensuring comfort and safety.
- Maintained cleanliness and organization of transport equipment and vehicles.
- Collaborated with healthcare teams to streamline patient flow processes.
- Monitored patient conditions during transport, reporting changes promptly.
- Implemented efficiency improvements in transportation routes, reducing wait times for patients.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
CNA
UTMB
Galveston, TX
06.2019 - 12.2020
- Assisted with daily living activities to enhance patient comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records and documentation in compliance with health regulations.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Implemented process improvements that enhanced efficiency in patient care delivery.
- Led initiatives to ensure adherence to infection control protocols within the facility.
- Advocated for patient needs, fostering a supportive environment for recovery and rehabilitation.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Ball High School
Galveston, TX06-2018
CNA -
Galveston College
Galveston, TX06-2018
Skills
- Employee training
- Staff coordination
- Attention to detail
- Problem-solving
- Verbal and written communication
- Customer service and support
- Office administration
- Patient scheduling
- Patient registration
- Customer relations
- Data entry
- Insurance verification
- Documentation skills
- Office management
- Medical terminology
- Staff management
- Customer relationship management
- Documentation and reporting
- Schedule management
- Data analysis skills
- Administrative duties
- Patient engagement
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Scheduling Supervisor
CHKD
12.2025 - Current
Medical Transcriptionist
Marker Group
11.2023 - 12.2025
Administrative Manager
Marker Group
01.2022 - 11.2023
Patient Transporter
TDCJ
01.2021 - 10.2023
CNA
UTMB
06.2019 - 12.2020
Ball High School
CNA -
Galveston College