Cassie LaTendresse
Chassell,MI
Summary
Dynamic Scheduling Supervisor at Interim HealthCare with a strong work ethic and proven problem-solving skills. Enhanced scheduling efficiency through innovative solutions, optimizing staff productivity and improving client satisfaction. Skilled in employee training and effective communication, fostering a positive work environment while managing complex scenarios.
Overview
12
12
years of professional experience
Work History
Scheduling Supervisor
Interim HealthCare
08.2021 - Current
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Optimized scheduling efficiency by streamlining processes and overview of staff productivity.
- Managing dissatisfaction from clientele and families, assisting with innovating solutions.
Scheduling Coordinator
Brookridge Heights Assisted Living
06.2016 - 06.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive building schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Desk Receptionist
Northern Michigan University
08.2015 - 06.2016
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
Manager
Dairy Queen Grill & Chill
07.2013 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Bachelor of Science - Clinical Health Science
Northern Michigan University
Marquette, MI05-2020
Skills
- Employee training
- Workflow optimization
- Communication
- Strong work ethic
- Problem-solving
- Attention to detail
- Time management skills
- Effective multitasking
Timeline
Scheduling Supervisor
Interim HealthCare
08.2021 - Current
Scheduling Coordinator
Brookridge Heights Assisted Living
06.2016 - 06.2021
Desk Receptionist
Northern Michigan University
08.2015 - 06.2016
Manager
Dairy Queen Grill & Chill
07.2013 - 08.2015
Bachelor of Science - Clinical Health Science
Northern Michigan University
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