Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie LaTendresse

Chassell,MI

Summary

Dynamic Scheduling Supervisor at Interim HealthCare with a strong work ethic and proven problem-solving skills. Enhanced scheduling efficiency through innovative solutions, optimizing staff productivity and improving client satisfaction. Skilled in employee training and effective communication, fostering a positive work environment while managing complex scenarios.

Overview

12
12
years of professional experience

Work History

Scheduling Supervisor

Interim HealthCare
08.2021 - Current
  • Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
  • Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
  • Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
  • Optimized scheduling efficiency by streamlining processes and overview of staff productivity.
  • Managing dissatisfaction from clientele and families, assisting with innovating solutions.

Scheduling Coordinator

Brookridge Heights Assisted Living
06.2016 - 06.2021
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive building schedules.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.

Desk Receptionist

Northern Michigan University
08.2015 - 06.2016
  • Resolved customer problems and complaints.
  • Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
  • Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
  • Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.

Manager

Dairy Queen Grill & Chill
07.2013 - 08.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

Bachelor of Science - Clinical Health Science

Northern Michigan University
Marquette, MI
05-2020

Skills

  • Employee training
  • Workflow optimization
  • Communication
  • Strong work ethic
  • Problem-solving
  • Attention to detail
  • Time management skills
  • Effective multitasking

Timeline

Scheduling Supervisor

Interim HealthCare
08.2021 - Current

Scheduling Coordinator

Brookridge Heights Assisted Living
06.2016 - 06.2021

Desk Receptionist

Northern Michigan University
08.2015 - 06.2016

Manager

Dairy Queen Grill & Chill
07.2013 - 08.2015

Bachelor of Science - Clinical Health Science

Northern Michigan University
Cassie LaTendresse