CHELSEY COSTA
Visalia,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
OnStar Advisor
Mass Markets-MCI
- Current
- Responsible for taking inbound calls to welcome new and returning members to the OnStar family once they've purchased a GM vehicle
- Informing members about important features and benefits that OnStar has to offer, as well as upselling OnStar services.
Call Center Customer Service Representative (Chipotle)
Mass Markets [MCI]
03.2022 - 01.2023
- Responsible for taking inbound calls and providing guests with appropriate compensation for their missing, late, or inaccurate chipotle orders
- Sending out emails/ Sparkfly offers to guests after reviewing their cases regarding experiences with chipotle
- Sending cases to the appropriate queues.
Call Center Customer Service/ Billing Representative (DTE)
Mass Markets-MCI
07.2021 - 03.2022
- Responsible for taking inbound calls, responding to customer inquiries and resolving billing related concerns
- Interacting with customers and communicating with empathy, identifying low-income accounts eligible for energy assistance, providing information for appropriate programs, collecting payment information and posting payments to customer accounts.
Housekeeper/Screener
Family Health Care Network
11.2019 - 07.2021
- Serviced, cleaned, or supplied restrooms and Dr./Dental offices, and gathered and emptied trash
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming, followed procedures for the use of chemical cleaners and powered equipment to prevent damage to floors and fixtures
- Mixed water and detergents or acids in containers to prepare cleaning solutions
- Greeted guests at the entrance, screened patients by asking CDC required questions, and took patients temperatures before they could enter the lobby.
Office Assistant
C & B GLASS
09.2015 - 02.2017
- Answered phones to screen/forward call and take messages; scheduled appointments, greeted visitors and directed to appropriate staff; resolved complaints from customers or the public; filed and maintained records.
Sanitation
VINOVATION, INC
11.2008 - 01.2011
- Responsibilities included cleaning restrooms and replenishing supplies; swept, mopped, vacuumed floors; followed appropriate safety procedure in the mixing and use of chemical cleaners and powered equipment to prevent damage to flows and fixtures.
Stock Clerk/Cashier
MARSHALL'S
08.2007 - 10.2008
- Scanned merchandise to ring-up customer purchases; received payments by cash, check, credit cards, vouchers, or automatic debits; issue receipts, refunds, credits, or change due to customers; assisted customers to locate merchandise and to resolve complaints; organized and stocked shelves, bins and displays according to company standards.
Carhop/Cook
SONIC DRIVE-IN
05.2006 - 08.2007
- Communicated with customers regarding orders, comments, and complaints; accepted payment and made appropriate change; requested and recorded customer orders and computed bills using cash register; prepared and served sandwiches, salads, soups, pizza, and beverages; assisted with cleaning and organizing dining, service, and kitchen areas.
Education
GED -
Santa Rosa Community College
Petaluma, CA01.2007
Skills
- Computer Skills
- Microsoft Office
- Customer service/Reception
- Detail-oriented
- Excellent organizational skills
- Ability to work independently
- Work well with others
- Time Management & Problem-Solving skills
- Hard working, reliable, team player
- Upselling
- Research Abilities
- Strategic Planning
- Group Facilitation
- Sales strategy
- Active listening
- Conflict resolution
- Decision making
- Critical thinking
- Emotional intelligence
- Team collaboration
- Adaptability
- Goal setting
- Effective communication
Timeline
Call Center Customer Service Representative (Chipotle)
Mass Markets [MCI]
03.2022 - 01.2023
Call Center Customer Service/ Billing Representative (DTE)
Mass Markets-MCI
07.2021 - 03.2022
Housekeeper/Screener
Family Health Care Network
11.2019 - 07.2021
Office Assistant
C & B GLASS
09.2015 - 02.2017
Sanitation
VINOVATION, INC
11.2008 - 01.2011
Stock Clerk/Cashier
MARSHALL'S
08.2007 - 10.2008
Carhop/Cook
SONIC DRIVE-IN
05.2006 - 08.2007
OnStar Advisor
Mass Markets-MCI
- Current
GED -
Santa Rosa Community College
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