Mary Louise Bazemore
Gastonia,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Onstar Advisor
On-star - Concentrix
11.2018 - 09.2019
- Processed inbound/outbound calls from members daily requesting how to use GM vehicle electronics
- Provided directions to clients to avoid hazardous road conditions
- Utilized American Red Cross Disaster dispatcher software to categorize emergency calls
- Recorded LIEC calls from GM clients to determine emergency situations,
- Eealuated language line calls and forwarded calls to other department to get additional resolutions
- Updated changes to client accounts, provided billing status and system updates
Medicare Customer Service Representative
TTEC - United Healthcare Contractor
11.2016 - 11.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- monitored and delegated member service issues to other department to ensure timely and accurate resolutions, applied specific communication techniques to answer member call-in lines, spoke to New Rewards members to issue discount cards and updated databases.
Patient Case Coordinator
Lash Group - Pan Foundation
12.2013 - 08.2016
- Assisted members of Pan Foundation to receive free grants for medications ie., cancer, diabetes and various diseases
- Provided member information for location of businesses providing financial assistance for medications
- Utilized tools to find which category patients will receive funding, ie., indigent patients received 100% funding
- Returned calls to patients that requested updates on status of applications to receive funding and updated various databases
Education
Associate of Applied Science - Paralegal Studies
Schenectady County Community College
Middletown, NY05.1994
Skills
- Work Experience Programs
- Crisis Intervention
- Information Updates
- Resolving Complex Issues
Timeline
Onstar Advisor
On-star - Concentrix
11.2018 - 09.2019
Medicare Customer Service Representative
TTEC - United Healthcare Contractor
11.2016 - 11.2018
Patient Case Coordinator
Lash Group - Pan Foundation
12.2013 - 08.2016
Associate of Applied Science - Paralegal Studies
Schenectady County Community College
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