Chelsey Heninger
Clearfield,UT
Summary
Customer success and sales leader with 10+ years of experience in B2B and outsourcing environments, specializing in driving team performance, scaling processes, and leading strategic client initiatives. Proven track record in coaching high-performing teams, onboarding and developing new talent into top contributors, and managing cross-functional partnerships. Demonstrated success in enhancing customer engagement and driving revenue growth through data-driven decision making, continuous process improvement, and strong relationship management, consistently delivering long-term client success and measurable business impact
Overview
9
9
years of professional experience
Work History
Client Delivery Manager (Experiments and CSM)
Marketstar/ Asana
Ogden, Utah
11.2024 - Current
- Spearheaded the design and implementation of scaleable customer success strategies tailored to experimental initiatives, directly improving retention, engagement, and revenue growth in the small business segment.
- Created and maintained SOP’s and playbooks for new experimental workflows, resulting in faster ramp times, greater consistency and stronger performance across pilot initiatives.
- Led and scaled three successful customer experiments, driving measurable increases in client engagement and overall program ROI.
- Provided ongoing coaching, mentoring, and career development to team members- fostering a culture of accountability, curiosity and growth.
- Regularly engage with senior directors as part of a Strategic Management Program (SMP) to present performance results, align on global initiatives, and collaboratively develop strategic plans for the upcoming month.
Customer Enablement Specialist (Experiments)
MarketStar/ Asana
Ogden, UT
01.2024 - 11.2024
- Conducted 1:1 consultations with clients in an existing book of business to optimize account performance, improve conversions, and drive key metrics.
- Designed and tested strategic experiments across industries to identify high-impact growth opportunities backed by data-driven insights.
- Led the development and execution of innovative strategies- including a streamlined follow-up process that enhanced operational efficiency and improved client outcomes.
- Demonstrated a commitment to excellence by maintaining an outstanding customer satisfaction rating of 4.91 out of 5, showcasing consistent high levels of client
Customer Enablement Specialist
MarketStar/ Asana
Ogden, UT
01.2023 - 11.2024
- Delivered prompt, solution-oriented support while building trust-based client relationships, driving high customer satisfaction.
- Developed and executed onboarding and strategic planning initiatives to boost customer retention and support scalable business growth.
- Actively listened to clients needs, crafted tailored solutions, and consistently ahieved high-impact outcomes that enhanced the customer customer experience and long-term product adoption.
- Identified usage trends and upsell opportunities, contributing to account expansion, and improved customer outcomes.
- Delivered training webinars for public and private clients, supporting the development of training scripts and materials to ensure content quality, consistency and alignment with strategic customer objectives.
Inside Sales Representative
MarketStar/ Samsung Electronics
Salt Lake City, UT
01.2022 - 01.2023
- Effectively managed and addressed customer inquiries originating from the business website, resulting in enhanced opportunities and revenue growth.
- Increased revenue growth by cultivating and strengthening customer relationships.
- Effectively assisted with the management of high-value opportunities worth over $100,000 for the lead generation team.
- Leveraged effective pipeline management skills to drive revenue and establish lasting client connections.
- Discovered prospective reseller partners within the mobile channel B2B sector and guided them through each stage until they were transferred to a Channel Account Manager.
Territory Account Manager
MarketStar/ Samsung Electronics
Salt Lake City, UT
12.2019 - 01.2022
- Managed a designated territory to drive revenue growth by executing strategic outreach, cold-calling and relationship building that supported key sales objectives.
- Achieved over $6M in revenue closures for 2021.
- Established and maintained direct, personal contact with a diverse range of clients to ensure satisfactory service delivery.
- Initiated contact with prospective clients through cold calling.
- Generated leads with proactive prospecting strategies and established sales funnels.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
Lead Development Representative
MarketStar/ Samsung Electronics
Salt Lake, UT
04.2018 - 11.2019
- Generated new business opportunities through lead generation, warm leads, and cold calling.
- Engaged in solutions-based, business-level conversations to influence customers and close sales by communicating value propositions, motivating customers, serving as a client advocate, building interest, and resolving concerns.
- Precise attention to detail, while continually optimizing the process, to exceed sales goals.
- Identified key decision makers and engaged them through targeted outreach tactics.
- Maintained a high level of activity throughout the day, including calls, emails, calendar management and other administrative tasks.
Sales Support Analyst
ClearLink
Salt Lake City, UT
11.2017 - 04.2018
- Analyzed data trends to identify key areas of improvement.
- Supported sales managers in analyzing sales performance, formulating training materials, and giving valuable feedback to employees.
- Enhanced profitability through optimizing sales performances of employees.
- Demonstrated exceptional performance and adaptability in elevated leadership positions.
- Contributed to the enhancement of customer service by assisting in devising sales strategies and objectives.
- Facilitated personalized coaching sessions for new hires and current staff to develop their skill sets
Inside Sales Associate
ClearLink
Salt Lake City, UT
12.2016 - 11.2017
- Exceeded performance targets on an individual and collaborative level.
- Identify potential sales opportunities and maximize revenue generation.
- Effectively managed a high volume of inbound customer calls.
- Delivered superior customer support to improve account retention rate.
- Upsold and cross-sold products to existing customers to maximize revenue.
Skills
- Proficient in Power BI, Asana, Salesforce, Excel, Google & Microsoft Suite, Gong, Outreach, Zoom, Asana
- Training Development
- Networking Strategies
- Employee Onboarding
- Complex Problem-Solving
- Cross-Functional Team Leadership
- Scalable Process Development
- Data-Driven Decision Making
- Revenue Growth Strategy
- KPI & Performance Analysis
- B2B Sales Strategy
- Project Management
- Sales Enablement & Playbook Development
- Coaching & Mentorship
- Relationship Building
- Conflict Resolution
Accomplishments
- Designed and implemented a scalable Customer Success Management (CSM) process for the SMB segment from the ground up, enabling global adoption and supporting the successful launch of a new company-wide initiative.
- Graduated from the Ascend Leadership Development Program (2024), receiving advanced training in leadership, data analysis, and coaching methodologies to enhance client success and drive team performance
Timeline
Client Delivery Manager (Experiments and CSM)
Marketstar/ Asana
11.2024 - Current
Customer Enablement Specialist (Experiments)
MarketStar/ Asana
01.2024 - 11.2024
Customer Enablement Specialist
MarketStar/ Asana
01.2023 - 11.2024
Inside Sales Representative
MarketStar/ Samsung Electronics
01.2022 - 01.2023
Territory Account Manager
MarketStar/ Samsung Electronics
12.2019 - 01.2022
Lead Development Representative
MarketStar/ Samsung Electronics
04.2018 - 11.2019
Sales Support Analyst
ClearLink
11.2017 - 04.2018
Inside Sales Associate
ClearLink
12.2016 - 11.2017