Chelsey Hood
Lee's Summit,MO
Summary
An experienced Manager with a proven track record of driving client satisfaction and business growth. Skilled in developing and maintaining key client relationships, leading complex consulting projects, and implementing system to provide client with the material and knowledge they will need to run a successful healthcare practice. Having a strong aptitude for leading teams, resolving complex problems, and developing innovative strategies to increase profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager, Consultant
Oracle Corporation
10.2016 - Current
- Four plus years of experience in personnel management, with continuous yearly training.
- Delivered constructive feedback and developmental support to associates. Created programs within the organization to help aid in the professional development of associates.
- Eight plus years of knowledge of a wide variety of applications, such as Revenue Cycle, RevElate, Win32 Registration and Scheduling, and Discern Analytics Reporting.
- Driving internal team initiatives to promote a healthy culture, expand knowledge of others, and aid in interviewing potential employees.
- Mentored consultants, cultivating a supportive environment that encouraged professional development and growth.
- Developed innovative strategies with a focus on achieving long-term business growth and sustainability for clients.
- Delivered impactful presentations to clients, showcasing the value of proposed recommendations and strategies.
- Evaluated client operations, identifying inefficiencies and recommending strategic improvements for increased productivity.
- Established strong relationships with key stakeholders, enabling seamless communication and collaboration throughout projects.
- Managed complex projects from inception to completion, ensuring alignment with client objectives and desired outcomes.
HIM Clerk, Patient Scheduler/Registration, Physician Scribe
Healient Physicians Group
09.2012 - 10.2016
- Scheduled and registered patients who have an appointment at the clinic in a timely manner.
- Support faster physician electronic charting to provide holistic care for patients.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Bachelor of Science - Exercise Science
Rockhurst University
Kansas City, Missouri05.2016
Associate in Arts -
Longview Community College
Longview, Missouri05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Coaching and mentoring
- Teamwork and collaboration
- Project management
- Complex Problem-solving
Certification
- Certified Revenue Cycle Representative (CRCR)
- Certified in Cerner Oracle interviewing hiring process
Timeline
Manager, Consultant
Oracle Corporation
10.2016 - Current
HIM Clerk, Patient Scheduler/Registration, Physician Scribe
Healient Physicians Group
09.2012 - 10.2016
Bachelor of Science - Exercise Science
Rockhurst University
Associate in Arts -
Longview Community College