Chelsey Kavulu
Berkeley,CA
Summary
Result driven customer service specialist with extensive experience in the food and beverage industry. Proven track record of mentoring and training new members while delivering exceptional service in high-pressure environments. Multilingual communicator with a passion for cultural fluency and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
08.2021 - Current
Led training initiatives for new baristas, focusing on operational excellence and customer service
- Delivered comprehensive training on company standards, operational excellence, and customer service.
- Provided personalized service to a diverse clientele, including Japanese-speaking customers.
- Successfully diffused challenging situations to maintain a safe and welcoming environment.
Education
Business
Berkeley City College
Berkeley 05-2025
High School Diploma -
Newport High School
Bellevue, WA06-2023
Skills
- Customer Service Excellence
- Sales and team collaboration
- Event planning
- Technology proficiency
- Multilingual communication
- Mentored over 15 new team members, ensuring they met performance expectations
- Achieved Starbucks Black Apron certification, demonstrating coffee expertise
- Consistently recognized for exceeding client satisfaction at a high-volume location
Accomplishments
- Dean's list at current college
- 15 AP classes and participated in student government and Varsity Track and Field in high school
Certification
- Washington State Seal of Biliteracy
Languages
Japanese
Native/ Bilingual
Technical skills
- POS system
- Customer relationship management
- Microsoft office
- Social Media Management
- Data entry
- Inventory Management
- Event Management Software
- Time Management
- Problem solving
- Team Management
Timeline
Barista Trainer
Starbucks
08.2021 - Current
Business
Berkeley City College
High School Diploma -
Newport High School
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