CHELSEY MOSER
Dyersburg,TN
Summary
Experienced with handling complex commercial loan applications/closings efficiently. Utilizes keen attention to detail and thorough knowledge of loan processing procedures. Proven ability to thrive under pressure while consistently meeting tight deadlines and successfully handling multiple loan closings simultaneously
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Loan Processor
First Citizens National Bank
Dyersburg, TN
03.2024 - Current
- Process commercial loan applications, ensuring accuracy and compliance with bank policies.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Ensured compliance with industry regulations through thorough due diligence and attention to detail in loan applications.
- Contributed to business growth by efficiently closing a high volume of commercial loans each month.
- Reduced processing time for commercial loans by optimizing workflow processes within the team.
- Facilitated smooth communication between coordinators, lenders, and third-party vendors to ensure timely completion of transactions.
- Delivered consistent results under tight deadlines using strong organizational skills and an ability to prioritize tasks effectively.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Advised loan officers to comply with loan guidelines and apply best practices.
Health Information Management Lead
West TN Healthcare Dyersburg Hospital
Dyersburg, TN
10.2021 - 03.2024
- Work daily with MS Excel to maintain various reports including insurance denials, reimbursements, and more.
- Researched reimbursement for various services for hospital as needed for CFO report.
- Work with HIM manager and CFO to identify denial trends and problem solve for denial prevention.
- Researched internal denials to identify if return could be made.
- Recouped money by appealing insurance denials. Ran monthly reports to track insurance denials for commercial, Tenncare, and Medicare.
- Presented monthly at new hire orientation.
Receptionist
Sports Plus Rehab (West TN Healthcare)
Dyersburg, TN
09.2018 - 10.2021
- Responsible for patient registration including explaining intake paperwork, scanning documents into system, and building the chart.
- Verified insurance and explained benefits to patients.
- Scheduled patients and helped manage daily schedule for multiple therapists.
- Verified documentation and treatment charges before released for medical billing.
- Called patients for scheduling and insurance changes.
- Responsible for contacting doctor offices/hospitals to get medical records when required.
- Answered phones while also attending to patients in person.
- Managed patient payments and deposits.
- Worked directly with patients and families of all ages from newborn to elderly.
Cashier/Customer Service Desk Associate/ Customer Service Manager
Wal Mart
Dyersburg, TN
08.2015 - 09.2018
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Cross- trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Processed and issued money orders for customers.
- Provided professional and courteous service at all times.
- Managed daily operations of the front-end department.
- Oversee cashiers, cart pushers, and maintenance associates.
- Handled and resolved customer complaints.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Ensured financial transactions are done properly to protect customers and the store from fraud.
- Worked the money center for financial transactions such as bill pay and money orders. Audited cash registers.
Education
Associate of Applied Science - Health Information Management
Dyersburg State Community College
Dyersburg, TN05.2018
High School Diploma - undefined
Dyer County High School
05.2015
Skills
- Excellent communication
- Adaptability
- Enthusiasm
- Fast learner
- Deadline management
- Problem solving
- Documentation review
- Attention to detail
- Loan structuring
- Teamwork and collaboration
Certification
- Electronic Health Record Certificate May 06, 2017
- Medical Billing and Coding Certificate May 5, 2018
- Registered Health Information Tech (RHIT) Certification September 28, 2018
Timeline
Commercial Loan Processor
First Citizens National Bank
03.2024 - Current
Health Information Management Lead
West TN Healthcare Dyersburg Hospital
10.2021 - 03.2024
Receptionist
Sports Plus Rehab (West TN Healthcare)
09.2018 - 10.2021
Cashier/Customer Service Desk Associate/ Customer Service Manager
Wal Mart
08.2015 - 09.2018
High School Diploma - undefined
Dyer County High School
Associate of Applied Science - Health Information Management
Dyersburg State Community College