Courtney Frederick
Summary
Dedicated and results-driven retail sales professional with a proven track record of exceeding sales targets and providing exceptional customer service. Possess strong communication and interpersonal skills to effectively engage customers and build lasting relationships. Skilled in product knowledge, merchandising, and maximizing sales opportunities. Adept at working in fast-paced environments and collaborating with team members to achieve common goals. Seeking to leverage my experience and expertise to contribute to a dynamic team and drive growth.
Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
8
8
years of professional experience
Work History
Commercial Loan Processor
Clinton National Bank
10.2024 - Current
- Handled any conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Provided quick turnaround times to maintain fast-past schedule.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Consumer Loan Processor
Sterling Federal Bank
04.2023 - Current
- Reviewed and processed consumer loan applications in accordance with company policies and regulatory guidelines
- Ensured timely and accurate closing of consumer loans by collaborating with all parties involved in the process
- Communicated with customers, underwriters, and loan officers to gather necessary information and documents for loan processing
Teller
Sterling Federal Bank
06.2022 - 04.2023
- Processed and accurately balanced cash transactions for customers, ensuring compliance with company policies and procedures
- Provided excellent customer service by addressing inquiries, resolving issues, and promoting bank products
- Collaborated with team members to achieve branch goals and deliver a seamless banking experience to customers
Lead Store Associate
Dudad's Hallmark
03.2017 - 09.2022
- Trained and supervised a team of store associates, ensuring excellent customer service and operational efficiency
- Prepared work schedules, delegated tasks, and conducted performance evaluations for team members
- Managed inventory, including ordering and receiving merchandise, as well as conducting regular audits to minimize shrinkage
- Resolved customer complaints and issues in a timely and professional manner, maintaining a high level of customer satisfaction
- Collaborated with store management to develop and implement strategies for driving sales and achieving store goals
Education
High School Diploma - General Studies
Eastland High School
Lanark, IL05.2009
Skills
- Excellent customer service
- Ability to organize and execute projects
- Wide array of knowledge with computer and phone systems
- Customer relations
- Verbal and written communication
- Creative thinking
- Operate cash register/ POS systems
- Multitasking
- Manage inventory
- Upselling
- Loan origination
- Teamwork and collaboration
Timeline
Commercial Loan Processor
Clinton National Bank
10.2024 - Current
Consumer Loan Processor
Sterling Federal Bank
04.2023 - Current
Teller
Sterling Federal Bank
06.2022 - 04.2023
Lead Store Associate
Dudad's Hallmark
03.2017 - 09.2022
High School Diploma - General Studies
Eastland High School
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