Microsoft Office
Chelsey Nichols
Security Director
Phoenix,Arizona
Summary
Experienced Supervisor leading team members in on-time job completion. Assigns tasks, trains employees, provides feedback, mediates interpersonal conflicts and implemented company procedures. Excellent communication and listening skills. Provides leadership and vision which drives teams to meet goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Wanting to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Security Supervisor
Allied Universal
11.2021 - Current
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
Flex Officer
G4S
07.2021 - 10.2021
- Traveled to multiple sites from Apache Junction to Goodyear to render security services.
- Supported management in maintaining accurate records of all security-related incidents, contributing to efficient information sharing.
- Demonstrated flexibility when working under pressure, adapting quickly to changing circumstances without compromising security standards.
FEP Customer Care Representative I
CVS Caremark
10.2018 - 08.2021
- Supported new employee training initiatives by providing guidance on best practices, enhancing overall team competency levels.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Navigated multiple computer systems and applications to find information.
Shift Supervisor
CVS Pharmacy
11.2016 - 10.2018
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Student Tutor
Glendale Community College
08.2016 - 05.2017
- Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
- Enhanced student understanding by developing personalized tutoring strategies tailored to individual learning styles.
- Ensured that students remained focused during tutoring sessions by establishing clear expectations and maintaining a structured learning environment.
Sales Associate
Castle Megastore
05.2016 - 10.2016
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Solar Project Team Merchandising Specialist
Best Buy
05.2015 - 05.2016
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Developed solutions for functionality issues with electronics and displays.
- Trained employees in executing and maintaining planograms in stores across the valley.
Sales Associate
Verizon Wireless
12.2014 - 05.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Cashier
IKEA
02.2013 - 08.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Sales Associate & Multi-Channel Special Agent
Best Buy
10.2010 - 10.2014
- Answered questions, resolved issues or complaints in store and over-the-phone for customers
- Successful background in selling products and services to customers while building rapport with them,
- Provide transactions such as sales, returns, exchanges, orders & in-store pick-ups
- Trained new and existing employees to be proficient in sales execution, company computer systems, and company policies.
Education
Associate - General Studies
Glendale Community College
Glendale, AZ05.2017
Diploma -
Deer Valley High School
Glendale, AZ05.2011
Skills
- Team Leadership
- Relationship building and management
- Creative and Adaptable
- Maintenance Oversight
- Microsoft Office
- Data Entry
Certification
- Licensed Security Guard - Since August of 2021
- Certified in CPR, AED and Basic First Aid, Since July of 2021
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursHealthcare benefitsPaid sick leavePaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Software
AMAG
POS
ServiceNow
WinTeam
Affiliations
- Allied Universal
- Digital Realty
- Mass Mutual
- Best Buy
Interests
Outdoor Activities
Spend time with friends & family
Taking day trips
Working out
Accomplishments
Awards in Sales & Customer Excellence
Timeline
Security Supervisor
Allied Universal
11.2021 - Current
Flex Officer
G4S
07.2021 - 10.2021
FEP Customer Care Representative I
CVS Caremark
10.2018 - 08.2021
Shift Supervisor
CVS Pharmacy
11.2016 - 10.2018
Student Tutor
Glendale Community College
08.2016 - 05.2017
Sales Associate
Castle Megastore
05.2016 - 10.2016
Solar Project Team Merchandising Specialist
Best Buy
05.2015 - 05.2016
Sales Associate
Verizon Wireless
12.2014 - 05.2015
Cashier
IKEA
02.2013 - 08.2013
Sales Associate & Multi-Channel Special Agent
Best Buy
10.2010 - 10.2014
Associate - General Studies
Glendale Community College
Diploma -
Deer Valley High School