Chelsey Pagan
Deer Park
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant/Office Assistant
My Care Medical
La Porte
04.2024 - Current
- Prepared examination rooms by sterilizing equipment and ensuring supplies are stocked.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Transcriptionist (Remote)
Synergenx Health and Wellness
Deer Park
02.2023 - 04.2024
- Communicated effectively with providers creating a more efficient and productive environment.
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for months.
- Provided customer service and was involved in all training meetings each month.
- Effectively finished all notes in a timely manner.
- Understand details of client requirements regarding formatting and notation.
- Continous education in medical terminology.
Client Account Manager/Medical Assistant
Synergenx Health and Wellness
Webster
02.2021 - 02.2023
- Maintained comprehensive knowledge of different operating systems, networking technologies, and software applications.
- Developed relationships with new staff members, and assisted existing staff members in their career development.
- Used a complete cash receipt system to track daily sales and inventory.
- Communicated with physicians and other nurses regarding any medical concerns.
- Operated a call center and maintained high-touch, personalized service for clients by answering customer calls and collecting customer intelligence.
- Grew revenue per year by identifying new customers and building long-term relationships.
- Assisted in all back office procedures including but not limited to injections, vitals and phlebotomy.
Office Assistant
Lone Star Temp Services/Elite Fabrication
Houston
09.2019 - 03.2020
- Maintained an average 5 minute response time on all calls, texts, and emails.
- Handled customer requests and maintained accurate notes for each request.
- Proactively addressed client complaints and resolved them in 10 minutes or less, with a satisfaction rate.
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated.
- Stood in for absent staff members to conduct one-on-one instruction in all subjects.
Insurance Agent
Farmers Insurance Group
Jacinto City
05.2018 - 04.2019
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings for 3 months.
- Managed a cash register with an average of 10 sales each day.
- Provided customer service and was involved in training new team members each month.
- Educated prospects on the proper insurance needs and products we offered.
- Calculated premiums and maintained book keeping systems, data bases, and records.
- Ability to cross-sell and up-sell dependant on customer profile.
Childcare Provider/Office Assistant
Little Bo Peep Daycare
Houston
05.2017 - 05.2018
- Performed daily check-ins with children to ensure health and safety, and worked closely with parents to achieve optimal outcomes.
- Developed relationships with parents, exceeding expectations for customer satisfaction.
- Trained new employees in childcare responsibilities, and developed and implemented an in-house training program.
- Developed a curriculum that included reading, math and language arts, including self-control skills.
- Handled customer requests and maintained accurate notes for each request.
- Managed a cash register and all payments for the center.
Waitress/Hostess/To-Go's
Iguana Joe's
Houston
03.2015 - 05.2017
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and a increase in crew satisfaction.
- Wrote a monthly sales report, updated it daily, and provided feedback on store performance.
- Assisted in the training of new cashiers.
- Complied with all cash handling policies and procedures.
- Ensured all guests felt important and welcome in the restaurant.
- Applied positive suggestive sales approach to guide guests.
Education
Medical Assistant -
Alterius Institute
Houston, TXSkills
- Medical terminology
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Professional demeanor
- Team management and supervision
- Preparing specimens and samples
Certification
P&C License
Timeline
Medical Assistant/Office Assistant
My Care Medical
04.2024 - Current
Transcriptionist (Remote)
Synergenx Health and Wellness
02.2023 - 04.2024
Client Account Manager/Medical Assistant
Synergenx Health and Wellness
02.2021 - 02.2023
Office Assistant
Lone Star Temp Services/Elite Fabrication
09.2019 - 03.2020
Insurance Agent
Farmers Insurance Group
05.2018 - 04.2019
Childcare Provider/Office Assistant
Little Bo Peep Daycare
05.2017 - 05.2018
Waitress/Hostess/To-Go's
Iguana Joe's
03.2015 - 05.2017
Medical Assistant -
Alterius Institute