Hannah Fisher Giles
Frostburg,MD
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with improving customer satisfaction through effective communication and problem resolution. Utilizes strong interpersonal skills to build rapport and ensure positive customer interactions. Track record of adapting to changing customer needs and enhancing service processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant/Office Assistant
UPMC
12.2023 - 02.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Certified Pharmacy Technician
Walgreens Pharmacy
09.2022 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Certified Medication Technician
Sterling Care Frostburg Village Assisted Living
01.2020 - 10.2022
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Served as a reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored medication storage area to maintain medication security and control.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Documented patient information and care activities in electronic health record.
Virtual Assistant and Assistant Manager
Kebbie's Diaper Bag
11.2014 - 09.2019
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Nursing Assistant
Skyline Terrace Nursing Home
08.2018 - 02.2019
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Receptionist and Enrollment Specialist
AmeriStar Tax Centers
05.2012 - 07.2013
- Communicated effectively via telephone, email, and in person with prospective customers.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Updated, entered, and reviewed customer data.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
- Resolved applicant inquiries promptly, providing detailed information and clarifications when needed.
Front End Supervisor (FES) and Sales Associate
Michaels Arts and Crafts
10.2011 - 02.2012
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Receptionist
AmeriStar Tax Centers
01.2011 - 07.2011
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Dietetics Focus
Kansas State University
Manhattan, KS12-2026
Associates of Science Degree -
Barton Community College
Great Bend, KS05.2022
Skills
- Patient scheduling
- Confidentiality and HIPAA
- Team building and leadership
- Proficient in Medical Terminology
- Customer service and engagement
- Active listening
- Electronic Health Record Proficiency
- Positive attitude
- Problem-Solving Resourcefulness
- Administrative support
Professional References
- Amy Malloy, 540.256.8337, hfgiles@920gmail.com, Former Manager, UPMC, 240.522.1589
- Nicole Zimmerman, Former Supervisor, UPMC, 724.953.6727
- Victoria McTague, Former Director of Clinical Services, Frostburg Village Nursing Home, 301.338.5200
Summary Of Skills And Qualifications
Comfortable working in a variety of environments, Organized and practiced in keeping detailed records, Experienced interacting with all ages and backgrounds, Proficient in keeping a friendly and professional attitude, Dedicated to completing projects and tasks efficiently and effectively, Experienced and comfortable with Epic charting, Over 4 years experience of working remotely, CPR/First Aid experience, Formerly Certified Medication Technician, Formerly Certified Pharmacy Technician, Office Assistant experience
Certification
Currently Certified in the following areas:
- Basic Life Support (BLS) Certification
- Cardiopulmonary Resuscitation (CPR)
Formerly certified in the following areas:
- First Aid Certification
- Certified Medication Technician
- Certified Pharmacy Technician
Certifications currently pursuing:
- ServSafe Food Handler's Certification
- Medical Coding and Billing
Timeline
Medical Assistant/Office Assistant
UPMC
12.2023 - 02.2025
Certified Pharmacy Technician
Walgreens Pharmacy
09.2022 - 06.2023
Certified Medication Technician
Sterling Care Frostburg Village Assisted Living
01.2020 - 10.2022
Nursing Assistant
Skyline Terrace Nursing Home
08.2018 - 02.2019
Virtual Assistant and Assistant Manager
Kebbie's Diaper Bag
11.2014 - 09.2019
Receptionist and Enrollment Specialist
AmeriStar Tax Centers
05.2012 - 07.2013
Front End Supervisor (FES) and Sales Associate
Michaels Arts and Crafts
10.2011 - 02.2012
Receptionist
AmeriStar Tax Centers
01.2011 - 07.2011
Bachelor of Science - Dietetics Focus
Kansas State University
Associates of Science Degree -
Barton Community College
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