Chelsey Parham
McDonough,GA
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Georgia Power
McDonough, GA
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Career Counselor
USN
Guam
06.2021 - 06.2024
- Enhanced student career development by conducting individual counseling sessions and group workshops.
- Assisted administration by analyzing job placement outcomes data contributing to accreditation reports.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Provided one-on-one coaching sessions focused on interview preparation, boosting student confidence during employer interactions.
Aviation Ordnanceman
USN
08.2016 - 06.2021
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
Education
Associate Of General Studies - General Studies
University of Maryland Global Campus
Diploma -
Lovejoy High School
Clayton County, GACertificate Of Completion - Dental Assisting
University of Guam
Mangilao, GU06.2022
Skills
- Critical thinking
- Customer service
- Data entry
- Call center experience
- Microsoft Excel
- Active listening
- Problem resolution
Timeline
Customer Care Representative
Georgia Power
09.2024 - Current
Career Counselor
USN
06.2021 - 06.2024
Aviation Ordnanceman
USN
08.2016 - 06.2021
Associate Of General Studies - General Studies
University of Maryland Global Campus
Diploma -
Lovejoy High School
Certificate Of Completion - Dental Assisting
University of Guam