Chelsey Stephens
Pontiac,MI
Summary
Dynamic professional with a proven track record at Home Depot, excelling in customer service and sales strategies.
Adept at enhancing patient privacy and compliance as a Health Information Manager. Skilled in problem-solving and clinical documentation, consistently achieving targets while fostering teamwork and collaboration in fast-paced environments.
Respected professional with experience in maintaining medical charts and improving patient documentation. Smart Health Information Management Director driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering decision- making, leadership and communication talents.
Knowledgeable Health Information Manager with 6 years of experience in clinical database management. Adept at explaining medical terminology and data analysis with an extensive understanding of PCC use and training.
Overview
6
6
years of professional experience
Work History
Sales Associate
Home Depot
03.2026 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Health Information Manager
Villa at Pine Place
09.2020 - 04.2026
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained relationships with medical providers, suppliers, and reporters.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Advised leadership on appropriate technology investments related to health information management systems, ensuring alignment with long-term goals and objectives.
- Followed up with patients about medical and healthcare processes.
- Navigated complex regulatory landscapes, ensuring successful completion of audits and compliance reviews by overseeing meticulous preparation efforts.
- Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
- Enhanced patient privacy by implementing strict confidentiality policies and procedures in managing health information.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
High School Diploma -
PennFoster (Online)
OnlineNurse Assistant - Nursing Education
Ares Network Academy
Southfield, MI11-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Healthcare compliance
- Office administration
- Clinical documentation
- HIPAA
- Medical terminology
- Health records review
- Multitasking
- Facility workflow
- Critical thinking
- CPR/AED
- Health education
- Records maintenance
Timeline
Sales Associate
Home Depot
03.2026 - Current
Health Information Manager
Villa at Pine Place
09.2020 - 04.2026
High School Diploma -
PennFoster (Online)
Nurse Assistant - Nursing Education
Ares Network Academy