CHELSEY SWEAT
Maxton,NC
Summary
Achieved high levels of customer satisfaction through 5 years of dedicated service experience. Progressed to patient account representative 2 within first year at Scotland Memorial Hospital. Prepared to utilize skills to make a meaningful impact in this role at your facility.
Overview
9
9
years of professional experience
Work History
Patient Account Representative 2
Scotland Memorial Hospital
Laurinburg, NC
02.2024 - Current
- Managed patient billing inquiries, resolving issues efficiently to enhance customer satisfaction.
- Processed insurance claims accurately, ensuring timely reimbursements and minimizing rejections.
- Coordinated with healthcare providers to verify patient eligibility and coverage details for services rendered.
- Trained new staff on billing procedures and software usage to improve team productivity and accuracy.
- Reviewed and updated patient account records, maintaining compliance with hospital policies and regulations.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
Modular Team Associate
Wal-Mart
Pembroke, NC
03.2017 - 01.2020
- Collaborated with colleagues to ensure timely completion of tasks, meeting deadlines, and exceeding customer expectations.
- Provided training and guidance to new team members on processes, procedures, and best practices.
- Developed strong organizational and multitasking skills while managing multiple projects simultaneously.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Disposed of damaged or defective items.
- Cleaned display cases, shelves, and aisles.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Education
Certification - Dental Assisting
Sandhills Dental Career Center
Aberdeen, NC05.2020
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Purnell Swett High School
Maxton, NC06.2016
Skills
- Assisted teams in achieving project objectives through collaboration and communication
- Supported problem-solving efforts to enhance operational efficiency
- Provided guidance on insurance policies to improve client understanding
- Monitored product availability to optimize inventory management
- Contributed to special projects by providing actionable insights
- Utilized computer skills in Epic software to streamline processes
- Facilitated modular integration to enhance system functionality
- Executed end cap placement strategies to maximize product visibility
- Participated in store restocking to maintain product availability
- Conducted light housekeeping to ensure a clean work environment
- Enhanced customer experience through attentive service
- Collaborated with team members to align with store goals
- Engaged in store planning and display design to attract customers
- Demonstrated exceptional time management to meet project deadlines
- Actively participated as a motivated team player to foster a collaborative environment
- Organized and categorized merchandise to improve store efficiency
- Implemented merchandising and display techniques to enhance sales
Timeline
Patient Account Representative 2
Scotland Memorial Hospital
02.2024 - Current
Modular Team Associate
Wal-Mart
03.2017 - 01.2020
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Purnell Swett High School
Certification - Dental Assisting
Sandhills Dental Career Center