Chelsey Winland

• Implemented new technologies and systems to optimize operational efficiencies in the region.
• Provided direction on budgeting, forecasting, capital expenditures and other financial matters.
• Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
• Responded quickly to any customer complaints or issues arising from regional operations activities.
• Developed and maintained client relationships to grow business and improve account retention.
• Prepared staff work schedules and assigned team members to specific duties.
• Implemented successful business strategies to increase revenue and target new markets.

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• Managed day to day operations
• Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
• Created policies and procedures for improved workflow processes.
• Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
• Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
• Assist new athletes and employees through the onboarding process
• Worked with management team to develop operational goals aligned with business strategy.

• Reached out to perspective members and assisted them through the onboarding process
• Tracked financial analytics
• Organized community events for marketing purposes
• Managed all new memberships as well as renewals
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed practice plans tailored to individual needs as well as team development requirements.

• Coached and managed classes of 15-20 athletes
• Scheduled personal sessions
• Maintained and managed trainer schedules
• Maintained appearance of the gym
• Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.