CHELSI DAVIS
Southaven,MS
Summary
Hardworking and reliable employee focused on going above and beyond to support my team and serve customers. Trained in customer service and offering top-notch multitasking abilities. Motivated to continue to learn and grow. Proactive student with knowledge of process improvement, public relations and relationship management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
2023.05 - Current
- Analyze and evaluate information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise.
- Utilize inventory management procedures to control casework and conduct research
- Use interviewing techniques to obtain and exchange information under sensitive conditions, including reporting and disclosure requirements
Order Picker / Customer Returns
Amazon
2020.11 - Current
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Organized company merchandise and displays to increase brand awareness and product sales
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
Apparel Associate
Walmart
2017.07 - 2022.11
- Marked containers with labeling and stocked shelves to facilitate order picking and packing
- Worked in challenging conditions, including cold, heat, and dust, while maintaining productivity
- Moved products and materials by hand using operation pit
- Worked at consistently fast pace with repetitive motions, efficiently and accurately
- Disposed of damaged or defective items
- Analyzed and collected customer information to prepare product or service reports
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
Assistant Manager
Dollar General
2017.02 - 2017.06
- Rotated to support fitting room requests and handled clean-up tasks such as collecting garments for rehanging
- Added new products daily to keep apparel section well-stocked for customers
- Suggested additional items to customers to increase apparel sales revenue
- Merchandised and zoned apparel products to maintain professional appearance
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor Of Arts - General Business
University Of Mississippi
Oxford, MS05.2021
Associate Of Arts - Accounting
Northwest Community College
Senatobia, MS12.2017
Skills
- Task prioritization
- Customer relations
- Problem-solving
- Production Line Operations
- Excellent Communication Skills
Timeline
Customer Service Representative
Internal Revenue Service, IRS
2023.05 - Current
Order Picker / Customer Returns
Amazon
2020.11 - Current
Apparel Associate
Walmart
2017.07 - 2022.11
Assistant Manager
Dollar General
2017.02 - 2017.06
Bachelor Of Arts - General Business
University Of Mississippi
Associate Of Arts - Accounting
Northwest Community College