Chelsi Holdaway
Kaysville,UT
Summary
Diverse background in various roles honing a wide range of skills for adaptability and versatility. Approachable and collaborative, embracing new responsibilities. Demonstrated organizational abilities, efficiency, and commitment to customer satisfaction through consistently polite demeanor with clients. Great sense of humor, calm demeanor, and welcoming personality contribute to positive and comfortable environment. Natural ability to build rapport, establish relationships, and value constructive feedback. Firm belief in giving utmost effort in all endeavors.
Overview
11
11
years of professional experience
Work History
Corporate Title Clerk
Autosavvy LLC
Woods Cross, UT
05.2018 - Current
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Worked effectively in fast-paced environments.
Rental Coordinator
Toyota Bountiful
Bountiful, UT
09.2017 - 04.2018
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
Receptionist
Toyota Bountiful
Bountiful, UT
06.2015 - 09.2017
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with planning office events and meetings for smooth execution.
Jr. Cheerleading Coach
Macs Cheer
Farmington, UT
05.2013 - 06.2014
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Choreographed creative routines that captivated audiences at sporting events and competitions alike.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Education
High School Diploma -
Davis High School
Kaysville, UT06.2015
Skills
- Customer Service
- Proficient in Office 365
- Team player
- Organizational Skills
- Leadership
- Office management
- Multitasking
- Problem solving
- Communication skills
- Title processing
- File Management
- Accuracy and Precision
- Document Review
- Data Entry
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliability
- Detail Oriented
- Administrative Skills
- Computer Proficiency
- Self Motivation
Professionalrecognition
Superstar of the Month, Toyota Bountiful, Bountiful, UT, 04/01/17
Timeline
Corporate Title Clerk
Autosavvy LLC
05.2018 - Current
Rental Coordinator
Toyota Bountiful
09.2017 - 04.2018
Receptionist
Toyota Bountiful
06.2015 - 09.2017
Jr. Cheerleading Coach
Macs Cheer
05.2013 - 06.2014
High School Diploma -
Davis High School