Chelsie Burch

For seven years I worked as a server for Ruth's Chris Hospitality Group in their top preforming, high volume, fine dining restaurant. I learned and grew key business skills such as, conflict-resolution, problem-solving and customer service.

• Stayed up to date with menu specialties, menu choices and menu deviations if items.
• Assisted with special events when requested and required
• Kept careful log of customer dietary restrictions or allergies to ensure all patrons had a safe and enjoyable visit
• Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.

• Developed top-tier negotiating skills and turned customer objections into sales opportunities.
• Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
• Collaborated with internal departments and external partners to finalize sales transactions.
• Maintained client lead database and consistently updated information to keep data current.
• Cultivated mutually beneficial client relationships and maintained communication via phone and email.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.