Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsie Hendrickson

Lovington,NM

Summary

Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Detail-oriented and hardworking with degree in Business. Proficient in research and technology skill. Including competence in multiple software applications, such as Microsoft Word, Excel, Power Point and Outlook. Trained in areas including Office Management, Insurance and various other Customer Service procedures.

Overview

9
9
years of professional experience

Work History

Family Assistance Analyst

State Of New Mexico
09.2023 - 02.2024
  • Communicated with people from various cultures and backgrounds on application process.
  • Streamlined assistance processes for improved efficiency and timely delivery of services to families.
  • Enhanced family support by identifying and addressing specific needs through comprehensive assessments.
  • Assisted clients with completion of applications and paperwork.

Insurance Producer

Farmers Insurance
09.2019 - 09.2023
  • Provided information on features, policies and relative advantages to promote insurance packages
  • Approached potential clients by using direct marketing mailings and phone contacts
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
  • Upsold additional products and services after identifying customer needs and requirements
  • Remained impartial in order to advise clients based on circumstances
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

MVD Clerk

Rapido MVD
03.2019 - 09.2019
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Interacted with customers by phone, email or in-person to provide information
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Reviewed work for quality and compliance with company standards and design specifications
  • Vin Inspections for vehicles and Semi Trucks
  • Assisted with title transfers and issuing License Plates
  • Notarized documents as needed.

Dental Assistant/ Receptionist

Lea County Dental
09.2017 - 10.2018
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.

Cashier

Stage
09.2017 - 10.2018
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Operated cash register to record transactions accurately and efficiently
  • Reviewed weekly sales ads and monitored price changes.

Cashier

McCoy's
09.2014 - 01.2017
  • Answered questions about store policies and addressed customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Worked flexible schedule and extra shifts to meet business needs
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Learned duties for various positions and provided backup at key times
  • Used POS system to enter orders, process payments and issue receipts
  • Restocked and organized merchandise in front lanes
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Insurance Producer / Property and Casualty Producer -

Associates of Arts in Business Management -

New Mexico Junior College
Hobbs, NM
05.2012

High School Diploma -

Hobbs High School
Hobbs, NM
05.2009

Skills

  • Excellent communicator
  • Adept multi-tasker
  • Exceptional time management skills
  • Consultative sales techniques
  • Goal oriented
  • Notary Public

Timeline

Family Assistance Analyst

State Of New Mexico
09.2023 - 02.2024

Insurance Producer

Farmers Insurance
09.2019 - 09.2023

MVD Clerk

Rapido MVD
03.2019 - 09.2019

Dental Assistant/ Receptionist

Lea County Dental
09.2017 - 10.2018

Cashier

Stage
09.2017 - 10.2018

Cashier

McCoy's
09.2014 - 01.2017

Insurance Producer / Property and Casualty Producer -

Associates of Arts in Business Management -

New Mexico Junior College

High School Diploma -

Hobbs High School

Similar Profiles

CREATE PROFILE
Chelsie Hendrickson