Open To Work
Chelsie Shreeves
Farmers Insurance Agency
Mansfield
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Office AssistantOwner/OperatorBakery Department Manager
Location Preference
RemoteOn-SiteHybrid
Location:
Mansfield , US
Open to relocation:
Yes
Important To Me
Work from home optionFlexible work hoursPaid sick leave
18
years of professional experience
Dynamic office professional with a proven track record at Farmers Insurance Agency, excelling in customer service and administrative support. Resourceful in organizing client files and enhancing operational efficiency, I effectively managed schedules and improved communication, contributing to a 20% increase in client satisfaction. A dedicated team player with strong problem-solving skills.
Work History
Office Assistant
4 Years 9 Months- Organized client files and maintained accurate records for efficient information retrieval.
- Assisted in scheduling appointments, ensuring optimal time management for team and clients.
- Coordinated communication between clients and agents, enhancing customer service experiences.
- Processed insurance applications and claims efficiently, contributing to streamlined operations.
- Supported office management by maintaining inventory of supplies and ordering as needed.
- Developed templates for standard correspondence, improving consistency in client communications.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Owner/Operator
5 Years 9 Months- Managed daily operations, ensuring efficient service delivery and high customer satisfaction.
- Developed training programs for new team members, enhancing service quality and operational consistency.
- Implemented quality control measures to maintain high cleaning standards across multiple client properties.
- Streamlined scheduling processes, optimizing resource allocation and reducing downtime between jobs.
- Cultivated strong client relationships through effective communication and personalized service offerings.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Bakery Department Manager
5 Years 2 Months- Supervised daily operations of bakery department, ensuring compliance with food safety regulations.
- Trained and mentored staff on baking techniques and customer service standards.
- Managed inventory levels, ordering supplies to minimize waste and optimize stock availability.
- Implemented process improvements that enhanced product quality and reduced production time.
- Coordinated promotional displays, increasing visibility of bakery products in-store.
- Analyzed sales data to identify trends, adjusting product offerings accordingly to meet customer demand.
- Led team meetings to communicate goals and foster a collaborative work environment.
- Developed training materials for new hires, streamlining onboarding processes for bakery staff.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma
No Degree - Elementary Education
Skills
Customer service
Positive attitude
Time management
Data entry
Organizing and categorizing
File organization
Resourceful
Dedicated team player
Administrative support
Office administration
Mail handling
Office management
Scheduling
Valid Driver's license
Invoice processing
Payment processing
Strong problem solver
Timeline
Office Assistant
Farmers Insurance Agency
09.2021 - CurrentRead More
Owner/Operator
Chelsie’s Cleaning Services
08.2014 - 05.2020Read More
Bakery Department Manager
Walmart.com
05.2008 - 07.2013Read More
Blue Ridge High School
High School Diploma
Read More
Parkland College
No Degree from Elementary Education
Read More