Chelsy Saint Preux
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Underwriting Technician/Service Representative
GEICO (Government Employees Insurance Company)
04.2021 - Current
- Evaluate and assess risk factors when writing policies and procedures
- Ensure accuracy and compliance with State and Federal regulations
- Develop underwriting guidelines, procedures and analyze trends in data
- Demonstrate accuracy in processing client policy modifications and enhancements
- Present appropriate solutions and alternatives to solve customer requests
- Responsible for offering information and insurance advice to customers
- Demonstrate active listening and communicate information clearly and effectively to policyholders
- Comply with requirements surrounding confidential information and personal information.
311 Call Center Agent
Town of North Hempstead
12.2019 - 04.2021
- Received customer inquiries, messages and complaints
- Entered customer information such as name, address, phone numbers, nature of the request into the Customer Relationship Management software
- Identified and transferred call to 911 or to higher level staff as needed
- Initiated and forwarded service requested for City Services such as bulk refuse pick up, pothole repair, street maintenance, missed trash collection, water leaks, snow removal, report of property code violations, ect
- Took complaints and service requests to forward them for further action
- Entered inquiries, complaints and requested into appropriate computer systems
- Utilized multiple screen computer systems and multiple databases to enter and extract information.
Account Specialist
Prepaid Ventures
12.2017 - 07.2020
- Handled inbound customer calls in a courteous, timely and professional manner
- Ensured first call resolution though problems solving and effective call handling
- Answered customer inquiries and provided customers with account information
- Authorized service fee refunds within company guidelines
- Performed account transactions including opening accounts, processing transfers, withdrawals and deposits
- Identified customer needs by listening and asking relevant questions
- Utilize multiple databases systems to attain necessary information
- Gave accurate information to questions, troubleshoot issues, and resolved complaints
- Multi-tasked systems while providing service and resolved customer issues
- Input information on designated system.
- Reconciled customer accounts and identified discrepancies for further investigation.
Ambassador Coordinator
CLEAR
07.2015 - 12.2017
- Created a delightful and positive customer experience for all travelers in the airport
- Launched CLEAR's operation in Terminal 2 at JFK Airport, New York City
- Validated airline documents and signed up new customers
- Verified CLEAR members' traveler identities and follow document security protocols
- Resolved travelers concerns or inquiries in appropriate and timely manner
- Collaborate with leadership to assess sales and service opportunities on a regular basis in order to identify strengths and opportunities and grow CLEAR's membership base
- Consistently demonstrated adherence to security procedures by validating airline documents.
Education
Bachelor of Science in Health Science -
York College, CUNY
Jamaica, NY05.2022
Skills
- Computer: Microsoft Office, PowerPoint, Excel, Spreadsheet, Office Suites, SharePoint
- Excellent time management, accuracy, and attention to details
- Risk Management
- Data Collection
- Application Review
- Analyzing Data
- Loss Prevention
- Business Development
- Written Communication
- Task Prioritization
Languages
Creole
Native or Bilingual
French
Native or Bilingual
Timeline
Underwriting Technician/Service Representative
GEICO (Government Employees Insurance Company)
04.2021 - Current
311 Call Center Agent
Town of North Hempstead
12.2019 - 04.2021
Account Specialist
Prepaid Ventures
12.2017 - 07.2020
Ambassador Coordinator
CLEAR
07.2015 - 12.2017
Bachelor of Science in Health Science -
York College, CUNY
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