Chemeka Allison
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and office management, notably at Chevron Pasadena Refinery. Proven organizational skills and time management expertise, enhancing operational efficiency. Recognized for delivering exceptional service and resolving conflicts effectively, ensuring high customer satisfaction and loyalty. Proficient in data entry and adept at managing high-pressure situations.
Overview
2020
2020
years of professional experience
Work History
Receptionist
Chevron Pasadena Refinery
- Greeted and assisted visitors, ensuring positive first impressions and adherence to safety protocols.
- Managed phone calls and inquiries, directing them to appropriate departments efficiently.
- Maintained organized reception area, enhancing overall office professionalism and functionality.
- Scheduled appointments and meetings for staff, optimizing time management across departments.
Customer Service Sales Representative
Tmoblie
Houston, TX
03.2016 - 06.2019
- Assisted customers with account inquiries, ensuring prompt and effective resolutions.
- Provided product knowledge and technical support to enhance customer experience.
- Managed customer transactions accurately, demonstrating attention to detail and efficiency.
- Handled escalated issues, collaborating with team members for optimal solutions.
Customer Service Representative
Burnett Staffing
Houston, TX
01.2014 - 2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Rural Carrier Associate
United States Poastal Service
Houston, TX
01.2012 - 01.2014
- Delivered mail efficiently to rural customers, ensuring timely service and customer satisfaction.
- Operated delivery vehicles safely, adhering to all traffic regulations and company policies.
- Managed package sorting and distribution processes, maintaining organization in inventory management.
- Communicated effectively with customers regarding delivery schedules and service inquiries.
Truck Scale Operator
Lyondell Chemical
Houston, TX
01.2009 - 01.2012
- Monitored weight distribution during loading processes to maintain compliance with safety regulations.
- Documented daily scale readings and discrepancies, facilitating accurate record-keeping and reporting.
- Answered customer calls professionally and routed to appropriate person.
- Improved customer satisfaction by providing efficient, courteous service to truck drivers and other clients.
Education
High School Diploma -
M.B.Smiley High School
Houston, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Customer Service Sales Representative
Tmoblie
03.2016 - 06.2019
Customer Service Representative
Burnett Staffing
01.2014 - 2016
Rural Carrier Associate
United States Poastal Service
01.2012 - 01.2014
Truck Scale Operator
Lyondell Chemical
01.2009 - 01.2012
Receptionist
Chevron Pasadena Refinery
High School Diploma -
M.B.Smiley High School