CHENAE LEPERA
Willingboro
Summary
A qualified social worker providing high quality care and support to people who are socially excluded or who are experiencing problems in their lives. Having a consistent track record of working successfully with individuals, families or groups, all within a variety of settings. Possessing an in-depth understanding of relevant legislation, procedures and techniques required. Extensive knowledge of social work principles, techniques and practices and their application to complex cases, group work, and community issues. Make ethical decisions by applying the standards of the NASW Code of Ethics, relevant laws and regulations, models for ethical decision-making, ethical conduct of research, and additional codes of ethics as appropriate to context. Use reflection and self-regulation to manage personal values and maintain professionalism in practice situations. Demonstrate professional demeanor in behavior; appearance; and oral, written, and electronic communication. Use technology ethically and appropriately to facilitate practice outcomes. Use supervision and consultation to guide professional judgment and behavior.
Overview
16
16
years of professional experience
4044
4044
years of post-secondary education
1
1
Certification
Work History
Service Coordinator
Ameri health Caritas
Philadelphia
01.2025 - 04.2026
- Coordinated patient services and care plans with healthcare providers.
- Managed scheduling for appointments and follow-up visits with patients.
- Facilitated communication between patients and medical teams to ensure clarity.
- Oversaw daily operations of the LTSS Service Coordination team under the AmeriHealth Caritas Pennsylvania Community Health Choices model of care
- Directed development of person-centered service plans, including service authorization, approval processes, and coordination of benefits for LTSS participants
- Served as a subject matter expert, delivering LTSS training to internal care teams and external stakeholders
- Facilitated coordination of LTSS with clinical and social services across the continuum of care to improve participant outcomes and service quality
- Developed and maintained operational processes, policies, and procedures to support effective LTSS care delivery
- Monitored and ensured compliance with quality and performance metrics in alignment with contractual and regulatory requirements
Service Coordinator
Ameri Health Caritas
Philadelphia
01.2025 - 04.2026
Behavioral Specialist
Children's Hospital of Philadelphia
Philadelphia
09.2023 - 12.2023
- Conducted functional assessments to determine the root cause of behavioral issues.
- Implemented teaching procedures using evidence-based practices and science-backed strategies of applied behavior analysis.
- Monitored the effectiveness of behavior modification plans over time.
- Utilized data analysis techniques to monitor progress of individual cases.
- Managed inappropriate behaviors through behavior intervention plans and support from clinical team.
- Demonstrated cultural competence while working with clients from different backgrounds.
- Maintained accurate records of client's progress towards goals and objectives.
- Engaged in ongoing professional development activities related to behavior management strategies.
- Adhered to ethical standards set by professional organizations such as the Association for Behavioral Analysis International.
Residential Counselor
Legacy Treatment Services
Mount Holly
01.2014 - 11.2023
- Promoted a safe environment through proactive supervision and de-escalation techniques.
- Monitoring and recording clients' progress to ensure that goals and objectives are met.
- Maintaining current certifications in required in-services and training at all times.
- Provided support services, including crisis intervention and counseling, to residents with mental health issues.
- Assessed mental health status of each resident through conducting interviews and administering psychological tests.
- Established relationships with community resources such as local agencies or organizations that could provide additional assistance when necessary.
- Encouraged positive behaviors among the residents while maintaining consistent disciplinary policies.
- Provided emotional support during difficult times for both individual and group settings.
- Maintained a safe environment by monitoring the residence halls during evening hours.
- Counseled students in problem-solving and managing social, financial, and academic challenges.
- Virtual check ins, and Assessment Home Visits.
Mental Health Technician
Temple Hospital
Philadelphia
01.2020 - 09.2023
- Assisted patients with daily functions.
- Assisted patients with bathing, dressing, hygiene, and grooming.
- Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients.
- Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them.
- Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times.
- Charted patient observations by following prescribed procedures and standards.
- Maintained accurate records of patient progress and treatment plans.
- Ensured safety of all patients by closely monitoring them throughout the day and night shifts.
- Taught successful strategies to promote client wellness and independence.
- Educated patients about the importance of self-care and healthy lifestyle choices.
Mental Health Technician
Bancroft Neuro Health
Jersey
01.2018 - 01.2020
- Worked with Mental Health, Psychiatric and Substance abuse patients.
- Socialized with patients playing card games escorting to appointments.
- Observed patients for any unusual behavioral or physical changes.
- Inventoried personal belongings, screens for contrabands, performed breath alcohol testing.
- Measured and recorded patient vital signs.
- Documented client observation on computers.
- Carried out safety rounds and supervised activities.
Patient Care Assistant
03.2010 - 06.2013
- Responsible for various patient care activities necessary in caring for the personal needs and comfort of patients.
- Provided age and culturally appropriate care including conducting and assisting in therapeutic groups and activities.
- Monitored, recorded, and communicated patient conditions with doctors, nurses, and social service representatives.
- Taught and assisted patients in the process of utilizing behavioral modification plans as indicated on the master treatment plan.
- Preserved privacy through maintenance of confidentiality in communication, patient care, and documentation.
- Oriented and mentored and trained new staff members.
Education
Masters in Social Work -
Capella University
Minneapolis, MNAssociate Degree in applied science - addictions counseling
Camden County College
USBACHELORS DEGREE - SOCIAL WORK
RUTGERS UNIVERSITY
USSkills
- Active Listener
- Therapeutic Services
- Functional Behavior Assessment
- Group Treatment Coordination
- Behavior Intervention
- Behavior Management
- Team Meetings
- Data Collection
- Emergency Care
- Creative Thinking
- Goal Strategizing
- Applied Behavior Analysis
- Positive Reinforcement
- Eating Disorders
- Group and Individual Sessions
- Behavior Redirection
- Case Notes
- Ongoing Assessments
- Mood Disorders
- Psychological Testing
- Social Skills Group Leadership
- Emotional Support
Certification
- CPR
- BLS
Timeline
Service Coordinator
Ameri health Caritas
01.2025 - 04.2026
Service Coordinator
Ameri Health Caritas
01.2025 - 04.2026
Behavioral Specialist
Children's Hospital of Philadelphia
09.2023 - 12.2023
Mental Health Technician
Temple Hospital
01.2020 - 09.2023
Mental Health Technician
Bancroft Neuro Health
01.2018 - 01.2020
Residential Counselor
Legacy Treatment Services
01.2014 - 11.2023
Patient Care Assistant
03.2010 - 06.2013
Masters in Social Work -
Capella University
Associate Degree in applied science - addictions counseling
Camden County College
BACHELORS DEGREE - SOCIAL WORK
RUTGERS UNIVERSITY