Cheng Chase
Saugus,CA
Summary
Developed artistic and creative skills in fast-paced bakery environment, focusing on precision and attention to detail. Built expertise in managing multiple tasks, ensuring high-quality results under time constraints. Looking to transition into new field, bringing exceptional organizational skills and dedication to meeting customer expectations.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Outgoing and nurturing, with strong ability to create warm and safe environment for children. Well-versed in child development principles and adept at crafting engaging activities to promote learning and growth. Dedicated to making positive impact on children's lives through attentive care and personalized support.
Overview
22
22
years of professional experience
Work History
Cake Decorator/Manager
S&S Donuts/Bakeshop
01.2003 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Hart High
Newhall, CA06-2003
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Shift scheduling
- Schedule preparation
- Workforce management
- Professional Babysitting
Languages
English
Timeline
Cake Decorator/Manager
S&S Donuts/Bakeshop
01.2003 - Current
High School Diploma -
Hart High
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