Hi, I’m
Cheniqua Davis
Pascagoula,MS
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail operations at Dollar General Store. Proven ability in cash handling and maintaining a welcoming environment, while effectively resolving customer complaints. Skilled in systematic management of protocols, enhancing customer loyalty through exceptional support and professionalism.
Overview
10
years of professional experience
Work History
Dollar General Store
Lead Sales Associate
12.2024 - Current
Job overview
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Wal-Mart Supercenter
Customer Service Cashier
04.2022 - 07.2024
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Cingular Wireless (now AT&T)
Call Center Representative
01.2015 - 04.2022
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Moss Point High SchoolMoss Point, MS
High School Diploma
05-2004
Skills
- Customer service
- Retail store operations
- Cash handling
- Systematic management of opening and closing protocols
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Sales Associate
Dollar General Store
12.2024 - Current
Customer Service Cashier
Wal-Mart Supercenter
04.2022 - 07.2024
Call Center Representative
Cingular Wireless (now AT&T)
01.2015 - 04.2022
Moss Point High School
High School Diploma
Languages
English
Native or Bilingual
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