Cheniya C. Frost
Garland,USA
Summary
Dynamic leasing consultant with proven experience in boosting occupancy rates by 12% through strategic market analysis and tailored property tours. Expert in managing tenant relationships, addressing inquiries, and resolving maintenance issues, enhancing overall tenant satisfaction. Processed rental applications and conducted thorough background checks, ensuring compliance and accuracy in leasing documents. Committed to delivering exceptional service and maximizing revenue, I offer a unique blend of technical skills and a customer-centric approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Sterling Personnel
Dallas, TX
03.2026 - Current
- Delivered exceptional customer service, addressing guest needs and inquiries promptly.
- Coordinated reservations and transportation arrangements to enhance guest experiences.
- Managed check-in and check-out processes, ensuring smooth transitions for guests.
- Provided local area information and recommendations to enrich visitor stays.
Leasing Consultant
Sterling Personnel
Dallas, TX
03.2026 - Current
- Facilitated lease agreements and renewals, ensuring compliance with policies and regulations.
- Conducted property tours, highlighting key features to prospective tenants.
- Developed and maintained positive relationships with current and potential residents.
- Prepared marketing materials and utilized online platforms to promote available units.
Leasing Consultant
ASAP Personnel
Addison, TX
06.2025 - Current
- Assisted prospective tenants by providing detailed information on available properties and facilitating property tours.
- Coordinated move-in processes, ensuring all leasing documents were completed in a timely and accurate manner.
- Responded promptly to tenant inquiries and maintenance requests, enhancing overall tenant satisfaction.
- Processed rental applications and conducted background checks in accordance with company standards.
- Maintained an organized database of tenant files and leasing documents for efficient retrieval and audits.
- Conducted property inspections to ensure units met quality standards before new tenant move-ins.
Leasing Consultant
A-List Staffing
Dallas, TX
08.2024 - Current
- Guide property tours, optimize leasing, boost occupancy by 12%. Analyze market trends, enhance rental pricing, improve revenue.
- Coordinate maintenance, resolve tenant issues, increase satisfaction.
- Execute marketing campaigns, exceed leasing targets, drive financial growth.
- Maintain tenant records, ensure compliance, minimize legal risks.
- Coordinate with maintenance teams for timely unit preparations.
- Foster positive client relationships through property tours and application management.
Travel Specialist
American Express
Virtual
08.2024 - 08.2025
- Developed customized travel itineraries based on client preferences and budget considerations.
- Coordinated logistics for travel arrangements including flights, accommodations, and transportation options.
- Utilized travel software such as Sabre and Amadeus to manage bookings and enhance client experiences.
- Maintained relationships with hotels, airlines, and local tour operators to ensure high-quality service and competitive pricing.
Travel Account Specialist III
JP Morgan & Chase
Plano, TX, USA
05.2023 - 08.2024
- Managed travel inquiries and provided timely resolutions to client issues, improving customer satisfaction scores by 15%.
- Coordinated travel arrangements for corporate clients, ensuring compliance with company policies and budget constraints.
- Developed and maintained relationships with travel vendors to negotiate rates and enhance service offerings for clients.
- Utilized travel management software to streamline booking processes and track client itineraries.
In-Home Expert Manager
AT&T
Richardson, TX, USA
09.2021 - 05.2023
- Executed door-to-door sales strategies, resulting in a 30% increase in customer acquisition over a six-month period.
- Developed and maintained strong relationships with customers through effective communication and personalized service.
- Achieved monthly sales targets consistently through strategic planning and persistence.
- Trained new sales representatives on best practices and effective communication techniques.
- Created and maintained a detailed database of leads and customer interactions for future follow-up and sales opportunities.
- Managed daily operations of sales routes, ensuring timely and effective coverage of target areas.
Retail Sales Consultant
AT&T
Dallas, TX, USA
05.2021 - 09.2021
- Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations.
- Utilized point-of-sale systems to process transactions efficiently, maintaining a high level of accuracy and customer satisfaction.
- Achieved a 20% increase in sales by implementing targeted promotional strategies and enhancing customer engagement.
- Leveraged social media platforms to promote in-store events and special offers, enhancing community engagement and brand awareness.
Customer Service Representative
AT&T
Ocean Springs, MS, USA
04.2020 - 05.2021
- Handled high-volume inbound and outbound calls, providing exceptional customer service and support.
- Resolved customer inquiries and issues efficiently, achieving a resolution rate of over 90%.
- Developed and maintained comprehensive knowledge of products and services to provide accurate information and tailored solutions to customers.
- Implemented up-selling strategies that resulted in a 15% increase in average order value.
- Demonstrated strong negotiation skills to close sales and resolve customer objections effectively.
- Developed personalized sales strategies to meet the unique needs of diverse customer segments.
Education
Diploma - Aesthetics
Ogle School - Beauty and Cosmetology
Dallas, TX, United States06.2025
High School Diploma -
Pascagoula High School
Pascagoula, MS, USA05.2016
Skills
- Property Inspections
- Lease Agreements
- Rental Applications
- Tenant Satisfaction
- Customer service
- Microsoft Office
- Leadership
- Sales
- Negotiation
- Travel itinerary
- GDS
- WSPAN
- Sabre
- Safety Guidelines
- Airport Codes
- Travel Advisories
- Reservations
- Airline Fair Rule
- Prospecting
- Leasing
- Training
- Property operations
- Inventory management
Certification
- Fair Housing Certification
- Eyelash Extension Certification
- Pro Makeup Artistry (MAC Certification)
Languages
English - Native
Timeline
Concierge
Sterling Personnel
03.2026 - Current
Leasing Consultant
Sterling Personnel
03.2026 - Current
Leasing Consultant
ASAP Personnel
06.2025 - Current
Travel Specialist
American Express
08.2024 - 08.2025
Leasing Consultant
A-List Staffing
08.2024 - Current
Travel Account Specialist III
JP Morgan & Chase
05.2023 - 08.2024
In-Home Expert Manager
AT&T
09.2021 - 05.2023
Retail Sales Consultant
AT&T
05.2021 - 09.2021
Customer Service Representative
AT&T
04.2020 - 05.2021
Diploma - Aesthetics
Ogle School - Beauty and Cosmetology
High School Diploma -
Pascagoula High School