Chentele Smith
Blytheville,AR
Summary
Dedicated customer service professional with proven expertise in transaction processing and record keeping. Known for problem-solving abilities and attention to detail, ensuring high customer satisfaction and effective communication.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Blytheville Water Works
Blytheville, Arkansas
01.2026 - Current
- Assisted customers with inquiries about water services and billing, ensuring accurate information and timely resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed customer requests for service changes and account updates efficiently.
- Handled payment processing for utility bills and service fees.
- Collaborated with team members to resolve customer complaints, enhancing overall service quality and customer experience.
- Provided consistent support to customers, contributing to high satisfaction levels and fostering customer loyalty.
- Maintained accurate records of customer interactions and transactions.
- Utilized software systems to track service requests and manage accounts.
Assistant Administrator
Dawson Employment
Blytheville, Arkansas
10.2025 - 01.2026
- Assisted with administrative tasks and daily operations at Dawson Employment.
- Maintained accurate records and updated databases regularly for efficient tracking.
- Supported recruitment efforts by screening resumes and scheduling interviews.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Responded to phone calls professionally to assist customers., responded to emails and directed inquiries to appropriate staff members.
- Generated weekly status updates highlighting progress made towards project goals.
Teller
Success Credit Union
Blytheville, Arkansas
10.2011 - 10.2025
- Processed customer transactions efficiently and accurately.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Assisted customers with account inquiries and service requests.
- Delivered exceptional service to customers in person or over telephone.
- Handled customer complaints with professionalism and care.
- Educated customers on credit union policies and procedures.
- Verified customers' identification to ensure compliance with laws and regulations.
- Ensured compliance with regulatory requirements in all transactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Collaborated with team members to improve service delivery.
- Promoted financial products to enhance customer experience.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of all customer records and information according to company policies.
Education
High School Diploma -
Blytheville High School
Blytheville, AR05-1993
Skills
- Customer service
- Payment processing
- Complaint resolution
- Account management
- Record management
- Software utilization
- Customer relationship management
Timeline
Customer Service Representative
Blytheville Water Works
01.2026 - Current
Assistant Administrator
Dawson Employment
10.2025 - 01.2026
Teller
Success Credit Union
10.2011 - 10.2025
High School Diploma -
Blytheville High School