Chenya Ford
Charlotte,NC
Summary
Adept at navigating high-stress customer service scenarios, I enhanced loyalty and reduced wait times at Walmart by employing critical thinking and effective problem-solving. My proficiency in Microsoft Excel and a commitment to customer satisfaction were pivotal in streamlining operations. This blend of hard and soft skills has consistently driven improvements in service quality and patient care.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Transport Driver
Ballantyne Medical
02.2023 - 04.2024
- Continuously sought feedback from patients and staff to identify areas for improvement in the transport process, driving ongoing enhancements in service quality.
- Developed strong relationships with hospital staff members, fostering collaboration in coordinating patient transports.
- Reduced transport wait times for patients through effective communication with hospital staff and efficient route planning.
PCA
Cadence Senior Living
06.2022 - 02.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
Associate Degree In Nursing - Practical Nursing
Central Piedmont Community College
Charlotte, NCHigh School Diploma - Nursing
Salisbury High School
Salisbury, NC05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Money handling abilities
- Microsoft Excel
- Customer satisfaction measurement
- Follow-up skills
- Appointment Scheduling
- Data Collection
- Prioritization
Timeline
Customer Service Representative
Walmart
04.2024 - Current
Patient Transport Driver
Ballantyne Medical
02.2023 - 04.2024
PCA
Cadence Senior Living
06.2022 - 02.2023
Associate Degree In Nursing - Practical Nursing
Central Piedmont Community College
High School Diploma - Nursing
Salisbury High School
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