Chenzira Harper
McDonough,GA
Summary
Dynamic Customer Relationship Manager with a proven track record in enhancing client satisfaction and service delivery at Trustmark National Bank and other leading companies. Demonstrated expertise in problem-solving and team collaboration, resulting in significant operational improvements. Strong skills in data entry and active listening, consistently surpassing performance benchmarks to drive business success.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
Chamblee, US
08.2022 - Current
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Reviewed and updated account information in company computer system.
- Maintained confidentiality of sensitive information entered into the system.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Teller
Trustmark National Bank
Pearl, US
10.2021 - 12.2021
- Adhered to financial services security and audit procedures.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Verified customers, admitted them to their safety deposit boxes and opened and closed vaults
- Handled large volumes of currency quickly and accurately with minimal errors.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Fuel Manager/Cashier/Stocker
Kroger
Clinton, US
10.2006 - 09.2021
- Delegated work to staff, setting priorities and goals.
- Monitored tank levels and ensured compliance with safety regulations.
- Enforced compliance with all applicable local laws pertaining to the sale and distribution of petroleum products.
- Resolved customer complaints regarding fuel prices or availability promptly.
- Adhered strictly to company policies regarding storage and disposal of hazardous materials.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Generated weekly reports on fuel usage, sales, and other related data.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Sales Associate/Customer Service Representative
GNC
02.2018 - 06.2019
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased departmental sales, implementing strategic sales and marketing initiatives to drive growth.
- Promoted company programs, warranty sales and seasonal promotions to boost sales.
- Replenished and arranged items to maintain appearance.
Education
High School Diploma -
Jim Hill High
Jackson05-2006
Skills
- Complaint resolution
- Scheduling
- Account updating
- Customer consulting
- Account management
- Team collaboration
- Problem-solving
- Active listening
- Refunds processing
- Merchandise upselling
- Customer satisfaction measurement
- Sales expertise
- Customer relationship management (CRM)
- Retail store support
- Assertiveness
- Minute taking
- Order fulfillment
- Data entry
- Decision-making
- Call center operations
- Researching
- Spreadsheets
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Internal Revenue Service
08.2022 - Current
Teller
Trustmark National Bank
10.2021 - 12.2021
Sales Associate/Customer Service Representative
GNC
02.2018 - 06.2019
Fuel Manager/Cashier/Stocker
Kroger
10.2006 - 09.2021
High School Diploma -
Jim Hill High
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