Chequita Hamilton
Douglasville,GA
Summary
Resourceful Resolution Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, customer service strategies, and negotiation techniques. Excel at communication, problem-solving, and adaptability, ensuring successful resolutions that meet both company and client needs.
Overview
7
7
years of professional experience
Work History
Resolution Specialist
Home Depot
Charlotte, GA
02.2017 - Current
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Conducted regular meetings with department supervisors in order to review open cases and discuss strategies for improving performance metrics related to case resolution times.
- Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary.
- Provided training sessions for new hires on how to effectively resolve customer complaints.
Education
Practical Nursing
Chattahoochee Technical College
Marietta, GA06-2025
Jefferson Davis High School
Montgomery, AL05-2002
Skills
- De-Escalation Techniques
- Legal knowledge
- Goal Setting
- Task Prioritization
Timeline
Resolution Specialist
Home Depot
02.2017 - Current
Practical Nursing
Chattahoochee Technical College
Jefferson Davis High School
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