Cher Blindman
Chandler,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
Work History
PBX Telephone Operator
Dignity Health- Chandler Regional Medical Center
Chandler, AZ
10.2024 - 07.2025
- Operated multi-line phone system to manage incoming calls efficiently.
- Directed calls to appropriate departments and personnel promptly.
- Maintained confidentiality of sensitive customer information at all times.
- Utilized paging technology within organization to connect quickly with key people.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Telephone Operator- Remote
Lake Powell Medical Center
Page, AZ
11.2020 - 08.2024
- Worked remotely answering and managing primary healthcare phone line and provider phone line through GoTo Connect phone system.
- Documented voice messages left by patients, provider offices, and pharmacies in NextGen EHR systems and assigned to appropriate personnel.
- Scheduled appointments and managed credit card payments.
- Completed daily task of Continuous of Care follow ups for hospitalized and discharged patients.
- Managed online appointment requests through company website and after hours nurse help line fax requests.
- Completed daily work log billing task for insurance review and insurance verifications.
Patient Financial Services Representative
Lake Powell Medical Center
Page, AZ
09.2013 - 05.2019
- Met with all patients whom are not enrolled in a healthcare insurance plan and reviewed their financial status to determine if they are eligible for medical financial aid.
- Assisted with Medicaid and Healthcare Market Place applications.
- Reviewed patient billing records, initiate, and pursue collection efforts of overdue payments. Also negotiated billing payment plans.
- Review and research all returned billing mail.
- Super-User trainer for all new front office staff for two company locations.
- Daily task of scanning all patient information/records into electronic medical records.
Education
Todd County High School
Mission, SDSkills
- Electronic health records
- Insurance verification
- HIPAA compliance
- Strong interpersonal skills
- Phone and email etiquette
- Multitasking and organization
- Health insurance knowledge
- Customer service
- Problem-solving
Timeline
PBX Telephone Operator
Dignity Health- Chandler Regional Medical Center
10.2024 - 07.2025
Telephone Operator- Remote
Lake Powell Medical Center
11.2020 - 08.2024
Patient Financial Services Representative
Lake Powell Medical Center
09.2013 - 05.2019
Todd County High School
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