Jean Settles
San Carlos,CA
Summary
Enthusiastic Telephone Operator with 15 years of experience providing phone reception services for Medical Center and public. Energetic personality with excellent customer service talents. Skilled in managing switchboards.
Overview
15
15
years of professional experience
Work History
PBX Telephone Operator
San Mateo Medical Center/San Mateo County
San Carlos, CA
03.2007 - 07.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Maintained up-to-date knowledge of emergency call procedures.
- Collected and verified telephone numbers, addresses and proper spelling of names.
Education
High School Diploma -
Hillsdale High School
San Mateo, CA06.1981
Skills
- Telephone Reception
- Electronic Filing System
- Professional Communication
- Operating Telephones
- PA Systems
- Informative Announcements
- Search Directories
- Welcoming Customers
Timeline
PBX Telephone Operator
San Mateo Medical Center/San Mateo County
03.2007 - 07.2022
High School Diploma -
Hillsdale High School
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