Cherí Cassity
Glenpool,OK
Summary
Expertise in hospitality and conflict resolution, as Head Wait Server at Redrock Canyon Grill. Motivated and engaging personality with flexible approach. Excelled in team collaboration and training others. Proven ability to build rapport and enhance customer satisfaction, driving repeat business.
Overview
8
8
years of professional experience
Work History
Head Wait Server
Redrock Canyon Grill
02.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Resolved guest complaints promptly, fostering repeat business through effective conflict resolution skills.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Teacher's Assistant
Glenpool Public Schools
08.2017 - 05.2019
- Assisted lead teacher in developing and implementing engaging lesson plans.
- Supported classroom management by maintaining discipline and promoting a positive learning environment.
- Facilitated small group activities to reinforce concepts and improve student understanding.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Copied, organized and distributed classroom assignments or other paperwork.
Education
Associate of Science - Education
Tulsa Community College
Tulsa, OKSkills
Conflict resolution
Timeline
Head Wait Server
Redrock Canyon Grill
02.2022 - Current
Teacher's Assistant
Glenpool Public Schools
08.2017 - 05.2019
Associate of Science - Education
Tulsa Community College