JACOB A. ROCHE
Summary
Hospitality professional with extensive experience in fine-dining and upscale casual settings. Strong ability to foster guest relationships and drive sales through personalized service and product knowledge. Currently pursuing a Bachelor's degree while effectively managing front-of-house operations and adapting to diverse roles in the hospitality sector.
Overview
4
4
years of professional experience
Work History
Head Server / Senior Server
MITCHELL'S FISH MARKET
03.2023 - Current
- Deliver exceptional dining experiences through attentive, personalized guest service.
- Build lasting relationships with guests, resulting in repeat business and positive guest feedback.
- Expertly guide guests through menu selections, specials, seafood offerings, wine pairings, and premium beverage recommendations.
- Consistently exceed sales expectations through suggestive selling and product knowledge.
- Coordinate closely with kitchen staff and management to ensure efficient service and guest satisfaction.
- Assist in training and mentoring new front-of-house team members on service standards and restaurant procedures.
- Maintain composure and efficiency during high-volume service periods while providing detail-oriented guest care.
Product Specialist
KENNY ROSS MAZDA
03.2024 - 08.2024
- Developed strong consultative sales and relationship-building skills through customer-focused vehicle sales.
- Managed customer follow-up through CRM systems and maintained consistent communication throughout the sales process.
- Negotiated transactions while ensuring a positive customer experience and long-term client satisfaction.
- Demonstrated professionalism, communication skills, and problem-solving abilities in a fast-paced environment.
Front Desk Manager
ASCEND CLIMBING GYM
09.2022 - 03.2023
- Managed daily front desk operations and member relations.
- Resolved customer concerns while maintaining high service standards.
- Oversaw inventory, facility operations, and vendor coordination.
- Trained staff and contributed to operational improvements that enhanced member experience.
Duty Manager
GO APE! TREETOP ADVENTURE
04.2022 - 09.2022
- Led daily operations, supervising staff scheduling and performance to maintain efficient workflow.
- Resolved guest concerns professionally while maintaining a positive customer experience.
- Performed facility inspections, ensuring compliance with safety protocols to uphold operational standards.
- Conducted safety briefings and guided groups of up to 25 participants to ensure safety and engagement.
Education
Bachelor's Degree Candidate -
Slippery Rock University
01-2028
Completed Transfer Coursework -
Community College of Allegheny County (CCAC)
Skills
- Food and beverage expertise
- Beverage recommendations
- Sales and upselling strategies
- Fine dining service
- Guest relations management
- Operational efficiency
- Team collaboration
- Conflict resolution
- Customer relationship management
- Staff training and development
- Food running skills
- Cleanliness standards adherence
- POS operation proficiency
- Liquor, wine, and food service
- Team leadership abilities
- Attention to detail
- Professional communication skills
- Time management
Websites
Timeline
Product Specialist
KENNY ROSS MAZDA
03.2024 - 08.2024
Head Server / Senior Server
MITCHELL'S FISH MARKET
03.2023 - Current
Front Desk Manager
ASCEND CLIMBING GYM
09.2022 - 03.2023
Duty Manager
GO APE! TREETOP ADVENTURE
04.2022 - 09.2022
Bachelor's Degree Candidate -
Slippery Rock University
Completed Transfer Coursework -
Community College of Allegheny County (CCAC)