Cher Roy
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Service /Dispatcher
Las Vegas Valley Water District
Las Vegas, NV
07.2014 - Current
- Monitored and tracked dispatch communication through Microsoft Teams.
- Received new orders, reviewed documentation, and assigned to appropriate technician.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored dispatched workflow added and removed according to work schedule.
- Coordinated closely with other departments to facilitate response time to repairs according to severity.
- Provided training and guidance to new dispatchers.
- Developed and implemented customer service policies and procedures.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Certified Medical Assistant
Comprehensive Cancer Center Of Nevada
Las Vegas, NV
09.2009 - 07.2014
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Medical Assistant Certificate - Medical Assisting
Northwest Career College
Las Vegas, NV09.2005
High School Diploma -
Ridgeway High School
Santa Rosa, CA12.1992
Skills
- Critical Thinker and Solver
- Outstanding Organizational and Time-Management
- Supportive Team Player
- Great Interpersonal and Communication Skills
- Ensure Adherence to Relevant Company Procedures and Policies
- Dispatcher Monitoring
- Outbound Calls
- Work Order Preparations
- Customer Care
- Coordinate Services
Timeline
Customer Service /Dispatcher
Las Vegas Valley Water District
07.2014 - Current
Certified Medical Assistant
Comprehensive Cancer Center Of Nevada
09.2009 - 07.2014
Medical Assistant Certificate - Medical Assisting
Northwest Career College
High School Diploma -
Ridgeway High School
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