Cher Young
Albuquerque,NM
Summary
Approachable, conscientious leader with over 20 years experience in using tact and diplomacy to achieve win-win outcomes. Consistently managed schedules with excellent organizational strengths and superior work ethic. Passionate about putting in the 'extra mile' by taking the time to creatively assess how to get optimal resolutions. Gifted at de-escalation and adept at providing support to stressed, confused, demanding and even agitated customers. Seasoned skills in all matters relating to customer service, including being able to engender trust and inspire loyalty.
Overview
22
22
years of professional experience
Work History
Sales Associate
Riverpoint Sports & Wellness
08.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs and 'superwhy'.
- Boosted customer satisfaction levels through exceptional customer service to build rapport and gain referrals.
- Achieved monthly sales targets consistently by implementing training and experience.
- Worked with team members to improve overall store performance, sharing best practices, and supported company policies, product information, and sales techniques.
- Participated in team meetings and training sessions regularly for continuous professional development
- Maximized profitability with strategic upselling techniques during one-on-one interactions with members at point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
CSR2
CVS Caremark
05.2020 - 01.2023
- Within tight call parameters, proactively assessed unused/unknown pharmacy benefits, saving members time and money
- Determined the level of education needed for each individual so as to allow them to feel well-informed and in control of their account and healthcare
- Actively trained (even the most reluctant members) on how to use the company website to empower themselves for future streamlined access
- Enthusiastic, warm and positive tone used with compassionate and empathetic word choice to raise satisfaction levels and de-escalate agitation
- Maintained “exceeds expectations” metrics which allowed for bonuses, merit raises and promotions
Owner/Operator
AUTOMOTIVE TRENDS
10.2001 - 03.2020
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs all while dealing with varied personalities, deadlines and expectations
- Developed proficiency in powerpoint presentations and conducting meetings in front of managerial staff and other business owners
- Trained and motivated employees to perform daily business functions and attain long range goals
- Enhanced operational efficiency and productivity during day to day and even year to year business management
Education
High School Diploma -
Columbia Falls High School
Columbia Falls, MT06.1987
Skills
- Flexible and Adaptable
- Collaboration
- Customer Service
- Active Listening
- Decision Making
- Customer Needs Assessment
- Teamwork and Collaboration
- Complex Problem-Solving
Bicycling, reading and the occasional streaming binge
I have been bicycling since six years of age, when my grandparents bought me my first banana seat bicycle with yellow streamers on the handlebars. I have loved it ever since. I am beginning to venture into more strenuous mountain bicycling. And finally, while I do not worship at the alter of the online-streaming gods, I am happy to occasionally engage in streaming documentaries, mysteries, movies and of course my current guilty pleasure -Fargo.
Timeline
Sales Associate
Riverpoint Sports & Wellness
08.2023 - Current
CSR2
CVS Caremark
05.2020 - 01.2023
Owner/Operator
AUTOMOTIVE TRENDS
10.2001 - 03.2020
High School Diploma -
Columbia Falls High School
Similar Profiles
Heaven AguileraHeaven Aguilera
Daycare Worker at Sports And WellnessDaycare Worker at Sports And Wellness
James Coachman IIJames Coachman II
Licensed Massage Therapist at Barnard Chiropractic Health Sports & WellnessLicensed Massage Therapist at Barnard Chiropractic Health Sports & Wellness
Brittany VirostkoBrittany Virostko
Hospitality Manager at New Mexico Sports and WellnessHospitality Manager at New Mexico Sports and Wellness