Vance Ramos
Albuquerque,NM
Summary
Dynamic Front Desk Clerk with proven expertise at Sports and Wellness, excelling in customer service and front desk management. Skilled in efficiently processing reservations and check-ins, while adeptly handling guest inquiries. Recognized for exceptional time management and conflict resolution abilities, ensuring a seamless and welcoming experience for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Sports and Wellness
06.2022 - Current
- Greeted and assisted guests, ensuring a welcoming front desk experience.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Processed check-ins and check-outs, maintaining accurate guest records.
- Handled reservations using hotel management software, ensuring accuracy and efficiency.
Education
High School Diploma - Business
Valcano Vista High School
8100 Rainbow Blvd NW Albuquerque, NM 87114 United01.2023
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Cash handling
- Conflict management
- Room booking
- Front desk management
- Guest services
- Credit and cash payments
- Reservations
Certification
CPR certified
Timeline
Front Desk Clerk
Sports and Wellness
06.2022 - Current
High School Diploma - Business
Valcano Vista High School
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