Summary
Overview
Work History
Education
Skills
Timeline
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Chere' Anderson

Billings,MT

Summary

Skilled Claims Service Specialist with experience in managing insurance claims and providing excellent customer service. Strengths include comprehensive knowledge of claim procedures, negotiation skills, and ability to analyze complex information. Previous work has demonstrated impact by improving claim resolution times and enhancing client satisfaction levels.

Overview

4
4
years of professional experience

Work History

Claims Service Specialist

AllState
Billings, MT
02.2024 - Current
  • Initiated contact with customers to gather additional information or documentation needed to process claims.
  • Provided guidance and support to customers on the status of their claims.
  • Adhered to state regulations regarding insurance coverage requirements when processing claims.

Specialist Member Care

NBCUniversal
Orlando, FL
08.2022 - 11.2023
  • Assist with cancellations, prepaid tee times, and submitting refund requests, modify tee times as needed
  • Responsible for answering the telephone and booking tee time reservations or answering any questions that the customer might have
  • Uploading new credit card information for reservations

Golf Shop Attendant

Riviera Country Club
Coral Gables, FL
02.2021 - 11.2021
  • Schedule tee time appointments; checked in golfers and greeted customers; ran the cash register; set up sale displays
  • Maintaining cleanliness and upkeep of pro shop; sell merchandise
  • Responsible for answering the telephone and make tee time reservations or answering any questions that the customer might have

Host

Carolina Ale House
Coral Gables, FL
10.2020 - 04.2021
  • Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assign dining area; present menus; announce waiter
  • Receive payment by validating charges; accepting currency; calculating and issuing change for to go orders
  • Help dining room staff by setting and clearing tables; replenishing waters; serving beverages

Education

Bachelors of Science -

Rocky Mountain College
05.2015

Skills

  • Customer oriented
  • Strong work ethic
  • Insurance knowledge
  • Confidentiality
  • Microsoft Office
  • Customer Service
  • Teamwork and Collaboration
  • Continuous Improvement

Timeline

Claims Service Specialist

AllState
02.2024 - Current

Specialist Member Care

NBCUniversal
08.2022 - 11.2023

Golf Shop Attendant

Riviera Country Club
02.2021 - 11.2021

Host

Carolina Ale House
10.2020 - 04.2021

Bachelors of Science -

Rocky Mountain College

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Chere' Anderson