Chereese King
Assistant Manager
Chicago,IL
Summary
Prepared to offer 20 years of related experience to a challenging position with room for advancement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Seeking opportunities in operations, hospitality, guest services, administration or customer experience management.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Great Lakes Credit Union
Chicago, Illinois
12.2025 - Current
- Lead team initiatives to enhance customer service strategies and improve member satisfaction.
- Develop training programs for staff, fostering professional growth and operational efficiency.
- Streamline internal processes, resulting in reduced processing times for member transactions.
- Implement compliance protocols ensuring adherence to regulatory standards within financial operations.
Relationship Banker
Wintrust Bank
09.2023 - 05.2025
- Build lasting relationships with customers, using financial knowledge to recommend thoughtful solutions to meet their needs
- Collaborate with business partners to connect customers to experts who can help with specialized needs
- Operate a teller drawer serving customers in the lobby\drive up
- Open accounts and perform account maintenance
- Evaluated customer financial needs to recommend suitable banking products and services.
Branch Manager Trainee
Hertz Corporation
12.2019 - 01.2022
- Upheld company standards by ensuring cars were presentable to customers
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales
- Assessed employee performance and developed improvement plans
- Exceeded individual sales goals and customer service goals
Personal Banker/Manager On Duty
Chase Bank
09.2007 - 09.2017
- Established, retained and deepened relationships with consumer customers, business customers and potential customers to achieve sales goals while providing excellent customer service
- Resolved complex service issues and referred to appropriate associates when needed to guarantee customer satisfaction and retention
- Oversaw daily operation of branch when Branch Manager was not available
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Cross-sold bank products and services to meet customer needs and provide options
Credit Card Specialist
Chase Bank
11.2003 - 09.2007
- Maintained accurate customer information and tracked updates to names, addresses, and credit card terms to ensure data integrity
- Recommended tailored products and services to align with customers' specific credit card needs, enhancing customer satisfaction
- Researched and resolved customer complaints and disputes regarding credit card accounts to improve customer experience and retention
Education
Associate of Science in Electrical Engineering - Engineering Technology
DeVry University
Villa Park, IL01.1993
Timeline
Assistant Manager
Great Lakes Credit Union
12.2025 - Current
Relationship Banker
Wintrust Bank
09.2023 - 05.2025
Branch Manager Trainee
Hertz Corporation
12.2019 - 01.2022
Personal Banker/Manager On Duty
Chase Bank
09.2007 - 09.2017
Credit Card Specialist
Chase Bank
11.2003 - 09.2007
Associate of Science in Electrical Engineering - Engineering Technology
DeVry University
Skills
Effective Team Leadership
Strategic Decision-Making
Prioritization & Scheduling
Strategic Issue Analysis
Compliance & Quality Standards
Team Development
Operations Management
Administrative Support