Summary
Overview
Work History
Education
Skills
Timeline
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Cherelle Holland

Youngstown

Summary

Dedicated professional with a history at Akron Children's Hospital, excelling in customer service and computer skills. Proven track record of enhancing guest satisfaction and streamlining operations, achieving high efficiency and loyalty. Expert in maintaining cleanliness and safety, with a knack for adapting to diverse guest needs and preferences.

Overview

17
17
years of professional experience

Work History

Guest Service Representative

Akron Children's Hospital
11.2019 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally..
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Dietary Aide

Akron Children's Hospital
07.2016 - 11.2019
  • Collaborated with dietitians and healthcare staff to develop and adjust patient meal plans.
  • Followed food safety protocols and guidelines to prevent contamination and foodborne illnesses.
  • Utilized dietary management software to track patient meal plans and dietary restrictions.
  • Provided compassionate and respectful service to patients, addressing dietary concerns and preferences.
  • Kept all kitchen areas clean, tidy and free of hazards.

Dietary Aide

Shepard Of Valley
05.2008 - 05.2016
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma -

Wilson High School
Youngstown, OH
06-2007

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented

Timeline

Guest Service Representative

Akron Children's Hospital
11.2019 - Current

Dietary Aide

Akron Children's Hospital
07.2016 - 11.2019

Dietary Aide

Shepard Of Valley
05.2008 - 05.2016

High School Diploma -

Wilson High School

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Cherelle Holland