Cherene Williams
St. Thomas,VI
Summary
Motivational leader and problem-solver with advanced supervisory, team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly desired to take on new challenges with strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to meeting company needs with consistent organized practices. Skilled in working under pressure, adjusting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Supervisor
The Home Depot
St.Thomas, VI
10.2019 - Current
- Direct and supervise a team of 50 employees in daily operations.
- Develop and implement operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintain accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Organize client meetings to provide project updates.
- Determine consumer needs to provide products and services appealing to larger market.
- Monitor operations and review records and metrics to understand company performance.
- Assess company operations for compliance with safety standards.
- Oversee quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Identify areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provide guidance and direction to subordinates regarding job duties and responsibilities.
Security Account Manager
Allied Universal Security Services/ Westin
Saint Thomas, Virgin Islands
09.2023 - 04.2025
- Managed client relationships to ensure security service satisfaction.
- Developed security protocols in collaboration with property management teams.
- Conducted regular site assessments to identify potential security risks.
- Coordinated communication between clients and security staff to enhance operational efficiency.
- Implemented incident reporting procedures to maintain accurate records of events.
- Oversaw scheduling of security personnel to meet client needs effectively.
- Trained security personnel on emergency response procedures and client expectations.
Office Manager/Technical Support Representative
Schumacher Electric
St.Thomas, VI
07.2015 - 08.2019
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Conducted researched projects related to new product development or marketing initiatives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Provided technical assistance to customers through phone, email and chat support.
- Identified potential areas for improvement in existing products or services.
- Monitored customers feedback to ensure high levels of satisfaction.
- Developed system documentation, user manuals, FAQs, and troubleshooting guides.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Demonstrated advanced product knowledge to solve customer issues.
- Assisted customers in understanding products, components and systems using technical demonstration.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Developed and implemented office policies and procedures.
Assistant Manager
BEBE Retail Store
St.Thomas, VI
02.2010 - 05.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
Certificate - CNA/HHA
Center For Career Training
Fort Lauderdale, FL06-2018
Certificate - Office Management
BIZVI
St. Croix, VI09-2009
Certificate - CompTIA + Networking
Penntium Technical Training
St. Croix, VI06-2008
NCCER Certificate - Pipefitting
Tang How Bros. Institute
St. Croix , VI08-2007
Certificate - Comprehensive Computer Applications
Speedy Secretarial Institute
St. Croix, VI08-2005
High School Diploma -
Continental Academy
St. Croix, VI06-2005
Skills
- Schedule Development
- Strategic Planning
- Data Analytics
- Staff Management
- Inventory Control
References
References available upon request.
Timeline
Security Account Manager
Allied Universal Security Services/ Westin
09.2023 - 04.2025
Supervisor
The Home Depot
10.2019 - Current
Office Manager/Technical Support Representative
Schumacher Electric
07.2015 - 08.2019
Assistant Manager
BEBE Retail Store
02.2010 - 05.2015
Certificate - CNA/HHA
Center For Career Training
Certificate - Office Management
BIZVI
Certificate - CompTIA + Networking
Penntium Technical Training
NCCER Certificate - Pipefitting
Tang How Bros. Institute
Certificate - Comprehensive Computer Applications
Speedy Secretarial Institute
High School Diploma -
Continental Academy
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
OSMAR VAZQUEZOSMAR VAZQUEZ
Sales Associate at The Home DepotSales Associate at The Home Depot
Isaiah StottIsaiah Stott
Garden Associate/Lot Associate/Cashier at The Home DepotGarden Associate/Lot Associate/Cashier at The Home Depot
Jamian PettyJamian Petty
Student Pilot at UflyVIStudent Pilot at UflyVI