CHERESH THOMAS
Rochester,NY
Summary
Customer-focused hospitality professional with experience in food service, cashiering, sales, guest support, and customer relations. Skilled in providing excellent service, handling transactions, managing multiple tasks in fast-paced environments, and creating positive customer experiences. Reliable team player with strong communication skills, attention to detail, and the ability to remain calm under pressure.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Computer Lab Assistant
Loretta C. Scott Attain Lab
Rochester, NY
03.2026 - Current
- Provide professional assistance and customer support to students and visitors in a fast paced environment.
- Assist with technology needs, documentation, and general administrative support.
- Communicate clearly while helping customers resolve questions and issues.
Personal Care Aide (PCA)
Elite Home Care
Rochester, NY
10.2025 - Current
- Provided dependable support while maintaining professionalism and confidentiality.
- Build positive relationships through strong communication and customer-focused care.
- Managed schedules, documentation, and daily responsibilities efficiently.
Sales Associate / Customer Service Representative
The Fudgery
Baraboo, WI
10.2023 - 01.2024
- Delivered exceptional customer service in a high-volume retail environment.
- Recognized as one of the highest sales performers during employment.
- Assisted customers with purchases, answered questions, and resolved concerns.
- Operated the cash register and processed transactions accurately.
- Maintained a clean and welcoming environment for customers.
Cashier / Food Server
Peppa Pot Restaurant
, NY
01.2022 - 10.2023
- Welcomed guests and provided friendly, efficient service.
- Took customer orders accurately and ensured a positive dining experience.
- Processed cash and card payments while maintaining transaction accuracy.
- Assisted with food service, cleanliness, and maintaining an organized dining area.
- Worked effectively with team members during busy service periods.
Front Desk Agent /reakfast Attendant / Housekeeping Roles
Hospitality Experience
Wisconsin Dells, Wisconsin
11.2022 - 05.2025
- Assisted guests with requests while providing professional customer service.
- Supported breakfast service and maintained cleanliness standards.
- Handled guest concerns with patience and professionalism.
- Hampton Inn & Suites | Americas Best Value Inn | Best Western | Wingate by Wyndham 2023
Education
High School Diploma / GED -
Board of Cooperative Educational Services - BOCES
Skills
- Food Service Guest Relations Customer Service Cash Handling POS Systems
- Order Taking Upselling & Sales Restaurant Operations Team Collaboration
- Multitasking Problem Solving Time Management Communication Professionalism
Certification
Patient Care Aide - PCA Certification, WorkKeys Assessment NATIONAL CAREER READINESS CERTIFICATE QUALIFICATION NCRC Certificate - Silver Badge, Microsoft Office Training (In Progress), Phlebotomy (In Progress)
Timeline
Computer Lab Assistant
Loretta C. Scott Attain Lab
03.2026 - Current
Personal Care Aide (PCA)
Elite Home Care
10.2025 - Current
Sales Associate / Customer Service Representative
The Fudgery
10.2023 - 01.2024
Front Desk Agent /reakfast Attendant / Housekeeping Roles
Hospitality Experience
11.2022 - 05.2025
Cashier / Food Server
Peppa Pot Restaurant
01.2022 - 10.2023
High School Diploma / GED -
Board of Cooperative Educational Services - BOCES