Cheressa Hall
Alvin,TX
Summary
Results-driven individual with a versatile background in customer service and management. Known for attention to detail and effective communication, ready to leverage expertise in enhancing customer experiences and driving operational success.
Overview
11
11
years of professional experience
Work History
Associate
Kroger
Alvin, tx
01.2025 - Current
- Guided customers in product selection and store layout to enhance shopping experience.
- Stocked shelves and organized displays to ensure product availability and visibility.
- Processed transactions at checkout to ensure accurate sales and customer satisfaction.
Sales Associate
Transtar
Stafford, Texas
02.2023 - 01.2024
- Guided customers in product selection by offering tailored advice and comprehensive product information.
- Organized and enhanced store displays to create an inviting shopping environment.
- Partnered with team members to meet daily sales goals and elevate customer service experience.
Server
Kings Biergarten & Restaurant
Houston, tx
06.2022 - 03.2023
- Provided attentive service to guests in a busy restaurant environment.
- Facilitated smooth dining experiences by promptly taking and delivering orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Driver
Amazon
La Marque, Texas
06.2021 - 06.2022
- Operated delivery vehicles to transport packages efficiently between distribution centers.
- Followed designated routes to ensure timely package delivery to customers.
- Communicated with dispatchers regarding delivery status and any issues encountered.
- Maintained accurate records of deliveries and vehicle maintenance logs.
General Manager
Microtel Inn & Suites By Wyndham
Gerogetown, CO
12.2019 - 05.2021
- Oversaw daily hotel operations, enhancing guest satisfaction through dedicated service management.
- Implemented quality assurance protocols, maintaining high service standards and cleanliness across all areas.
- Resolved guest complaints effectively, enhancing overall hotel experience.
- Established vendor relationships, ensuring timely supply deliveries and consistent service quality.
Manager
Sonic drive in
Multiple locations, tx
03.2015 - 11.2019
- Oversaw daily operations to ensure efficient service delivery.
- Trained and mentored team members to uphold customer service standards, enhancing team capability.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
Education
High School Diploma -
Dayton High School
Dayton, TX06-2015
Associate of Applied Science -
Alvin Community College
Alvin, TXSkills
- Customer service
- Customer engagement
- Sales techniques
- Issue resolution
- Data entry
- Inventory management
- Time management
- Detail orientation
- Effective communication
Timeline
Associate
Kroger
01.2025 - Current
Sales Associate
Transtar
02.2023 - 01.2024
Server
Kings Biergarten & Restaurant
06.2022 - 03.2023
Driver
Amazon
06.2021 - 06.2022
General Manager
Microtel Inn & Suites By Wyndham
12.2019 - 05.2021
Manager
Sonic drive in
03.2015 - 11.2019
High School Diploma -
Dayton High School
Associate of Applied Science -
Alvin Community College