Cheri Halleman
Yamhill,OR
Summary
For 15 years I owned and operated a salon in Lincoln City Oregon where I had the same two girls that rented from me the whole time. After closing the Salon and Moving ,I started with the Curves community ,I worked with them for three years. I started in Monmouth Oregon Curves and Moved to the Aloha Curves. Through my time at both places I learned a lot about my self mainly that I'm very good with people, and I really enjoy being around them, seeing them grow and get stronger. I am very reliable easy to get along with and always on time.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Aloha Crunch Fitness
11.2023 - 12.2024
- Hiring, motivating employees, sales, making apt, interview, customer service, calling members, problem solving, inventory, taking meetings
- Scheduling employees
- Activating Insurance
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth
- Kept accounts in balance and ran daily reports to verify totals.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Manager, Coach, Marketing Manager
Curves
11.2021 - 12.2024
- Manager, Sales Representative, Coach, Customer intake, goal setting, Scheduling appointments
- Cleaning, answering the phone, and Marketing
- I worked closely with the customers, making sure they were meeting there workout goals,and making sure they were safe
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Coach, Marketing Manager
Curves
03.2021 - 07.2022
- Coaching
- Sales, Customer intake, Answering phones, marketing, cleaning
- Computer input of customer info
- Worked closely with my customer's making sure that met goals and were safe
Education
12 -
Taft High School
Lincoln City, ORTrade School - Hair Design
Phagans School of Beauty
Newport, OR08.1999
Skills
- Marketing
- Customer service
- Front Desk
- Guest Services
- Computer Skills
- Cash Handling
- Interviewing
- Office Management
Certification
Basic Tanning Certification, 11/01/24, 11/30/34
Additional Information
I have been with Crunch for a year, during that year I have been top in sales of all the crunch fitness clubs in the area. I have very strong customer service, learned a lot about dealing with unhappy customers, I am very good at my job, and love what I do.
Timeline
Front Desk Manager
Aloha Crunch Fitness
11.2023 - 12.2024
Manager, Coach, Marketing Manager
Curves
11.2021 - 12.2024
Coach, Marketing Manager
Curves
03.2021 - 07.2022
Trade School - Hair Design
Phagans School of Beauty
12 -
Taft High School
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