Cheri Luster

• Seasoned HR leader with extensive experience in guiding human resources strategy and operations across complicated, high-volume settings. With the support of over 600 employees at Charter Communications today, I lead a team of three Senior HR Generalists and collaborate closely with business leaders to establish HR practices aligned to organizational goals, establish a fair and inclusive culture, and enhance performance through engagement, compliance, and outstanding employee relations.
  
  Well versed and delivered in the areas of employee relations, performance management, policy, investigations, workforce planning, and organizational change. and people-centered practices. Complimented for being direct with sensitive issues and tactful, I have a collaborative and fact-based approach to deal with multifaceted workforce challenges.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Managed employee disputes by employing conflict resolution techniques.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Facilitated organizational change through effective communication and collaboration with senior management.
• Enhanced employee retention by implementing effective onboarding and training programs.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
• Improved workplace culture through the development and implementation of diversity initiatives.
• Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
• Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Instructed senior leaders on appropriate employee corrective steps.
• Fostered positive work environment through comprehensive employee relations program.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Discovered and resolved complex employee issues that affected management and business decisions.

Served as a strategic HR partner, driving organizational effectiveness through ethical leadership, employee engagement, and alignment of HR practices with business goals. Advised managers on complex employee relations, performance issues, and compliance matters to ensure fair and consistent policy application. Managed full-scope HR operations including recruitment, onboarding, leave administration, payroll, and HRIS accuracy. Delivered training on policy, benefits, and leadership communication to support a positive, inclusive workplace. Supported workforce planning, compensation cycles, and HR reporting to enable data-driven talent strategies

Supported HR operations in a high-speed, rapidly expanding telecommunications environment, balancing employee support and business demands to develop a compliant, inclusive, and performance-focused culture. Coached leaders to oversee employee relations, influence performance management, and build team effectiveness. Led all facets of end-to-end HR operations like talent acquisition, policy management, investigations, leave and benefit administration, payroll processing, and accuracy of HRIS. Facilitated training and communications in support of engagement, development, and alignment with company goals.

Led recruitment initiatives for over 1,600 employees within the Comcast Big South Region, which spans East Tennessee through North Alabama, Mississippi, and West Virginia, and also provided interim HR assistance to 950+ employees. Passionate about providing a positive, people-oriented hiring experience and building outstanding manager and candidate relationships. Helped workforce planning, onboarding, and policy communication in conjunction with HR and business leaders. Managed a small HR function, advised on employee relations matters, and applied data analytics to guide staffing programs, reduce turnover, and drive team performance.

Assisted the Store Manager in operating daily functions of a store with 250 employees under direct supervision of 6 department managers over 8 General Merchandise departments. Directed staffing, merchandising, operations, and employee relations to meet sales and customer-first environment. Administered full-cycle HR functions such as hiring, training, scheduling, payroll approval, performance appraisals, and career planning. Analyzed sales trend to guide inventory decisions and increase customer traffic and spending. Maintained ongoing full safety compliance and instituted corporate merchandising programs, such as planograms and visual standards, to ensure a fully zoned and in-stock selling floor.

• Partnered with the Store Manager providing day-to-day HR operations/functions and Training Development for over 175 employees in
  the Home Improvement industry.
  Employee relations, planned and implemented employee engagement functions, advised Store Manager on HR policy & procedures and adherence plans.
  Communicated and counseled on compensation, benefits, and payroll. Filed and tracked workman’s compensation, liability forms, FMLA, and STD/LTD claims.
  Coordinated all aspects of employment, involving sourcing, pre-screens, testing, interviews, negotiating job offers and compensation, job placement, pre-employment
  checks, hiring, onboarding, and training in an effort to recruit top talent.
  Maintained safety records within compliance guidelines for OSHA, general safety audits, DOT employees, Hazmat and MSDS updates on all chemicals housed in the store.
  Coordinate training for employees, as well as run reports and update training files to meet compliance guidelines.
  Communicated and ensured compliance with corporate programs, product knowledge sessions, policies, and procedures.