Cheri Manuele
Clinton,NY
Summary
Dynamic and detail-oriented Medical Secretary with extensive experience at Wadas Eye Group, excelling in patient scheduling and clinical support. Proven ability to maintain patient confidentiality while delivering exceptional customer service. Strong organizational skills and adept in medical terminology, contributing to efficient office operations and enhanced patient satisfaction.
Overview
22
22
years of professional experience
Work History
Medical Secretary
Wadas Eye Group
04.2021 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Ophthalmic Technician /Surgical Coordinator
Eyecare For You
09.2003 - 12.2020
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
Education
Diploma -
G. Ray Bodley High School
Fulton, NYAlfred State College
Alfred, NYSkills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Patient confidentiality adherence
Timeline
Medical Secretary
Wadas Eye Group
04.2021 - Current
Ophthalmic Technician /Surgical Coordinator
Eyecare For You
09.2003 - 12.2020
Diploma -
G. Ray Bodley High School
Alfred State College
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