CHERI POWELL

• Monitor and investigate team members and guest complaints; escalate when necessary.
• Assist with the training and mentoring of ERS team members; provide ERS team members with assistance and guidance related to their ongoing investigations.
• Monitor and review background and MVR results, and respond to concerns from the background check adjudication process; escalate when necessary.
• Collaborate with HRBPs and business leaders to resolve team member and guest issues.
• Conduct DOL and EEO investigations, and employment litigation threats as assigned; summarize findings.

Partner with management personnel to conduct in-depth investigations regarding employee relations and/or dispute resolution issues; aid in termination, final counseling, or demotion conversations.

Investigate cases that have been escalated to senior leadership, and draft a memorandum that highlights the investigation and findings.

• Coordinated recruitment processes and scheduled interviews for various departments.
• Managed employee onboarding and orientation programs for new hires.
• Assisted in developing training materials and programs for staff development.
• Maintained employee records and ensured compliance with hospital policies.
• Facilitated communication between staff and management regarding HR policies.
• Processed payroll changes and maintained accurate timekeeping records for employees.
• Evaluated job applications to determine best-qualified candidates for various roles within the organization.
• Facilitated resolution of conflicts between staff members by mediating conversations between parties involved.
• Conducted background checks, reference verifications and drug screenings for potential candidates.
• Managed daily operations of the business office efficiently.
• Oversaw staff schedules, ensuring adequate coverage and workflow.
• Supervised budgeting and financial reporting for accurate records.
• Trained new employees on office systems and procedures effectively.
• Facilitated meetings to discuss project progress and address concerns.

• Behavior intervention specialist with the knowledge and skills necessary to assist individuals, groups, and systems through the application of positive behaviors.
• Coordinate functional assessments of behavior and behavior intervention plans that address students' inappropriate behaviors and provide a means to help the students become more academically successful.
• Monitored student progress and adjusted strategies based on individual needs.
• Created a positive learning environment by promoting social skills development.
• Provided crisis management support for students exhibiting challenging behaviors in school settings.
• Served as a liaison between schools and community agencies related to mental health services for youth with challenging behaviors.

• Coordinated recruitment processes and scheduled interviews for various departments.
• Managed employee onboarding and orientation programs for new hires.
• Assisted in developing training materials and programs for staff development.
• Maintained employee records and ensured compliance with hospital policies.
• Facilitated communication between staff and management regarding HR policies.
• Facilitated resolution of conflicts between staff members by mediating conversations between parties involved.